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Mission and Values

Mission Statement

The mission of the Emergency Communications Center is to serve as the vital link between the citizens and the emergency responders of Nashville & Davidson County by providing emergency and non-emergency services in a prompt, courteous and efficient manner.


In carrying out our mission, members of our department will continue to value:

  • The importance of the people we serve and each other
  • Excellence and professionalism in handling our duties
  • Problem-solving teamwork with our first responder partners