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ADA Accommodation

It is both the policy and responsibility of the Metropolitan Government of Nashville and Davidson County to ensure that its programs, services, and activities are accessible, and that practical use by all people, regardless of whether they are residents or visitors, is not restricted or hindered in violation of standards relating to individuals with disabilities.

Metro Agency ADA Coordinatorsmulti-colored disability services logo

Each Metropolitan Government of Nashville and Davidson County department or agency has a designated ADA Coordinator. This coordinator is the agency’s liaison with other Metro agencies and the public concerning ADA matters and requests for accommodations. Additionally, Metro Agency ADA Coordinators are responsible for overseeing their respective agency’s compliance with the ADA.

Request ADA Accommodation

A request for accommodation must:

  • be submitted in writing to the Metro Agency ADA Coordinator of the department or agency responsible for the location of the program, service, activity or facility (if the responsible agency is unknown, it may be submitted to the Metropolitan Government of Nashville and Davidson County ADA Coordinator at Jerry.Hall@nashville.gov);
  • detail the name, address, and telephone number of the requesting party;
  • specify the location of the program, service, activity or facility where accommodation is requested; and
  • describe why accommodation is needed.

A completed ADA Accommodation Request Form may be used to make a request. If an alternative means of filing a request is necessary, contact the ADA Compliance Division at: contactada@nashville.gov or call: 615-862-8744.

A requesting party should receive a response within 15 calendar days after a request is received by the ADA Coordinator. If the response by the ADA department coordinator does not satisfactorily resolve the issue, the individual making the request may file a formal grievance.

Refer to Accessible Public Communication for information about requesting auxiliary aids or services necessary to afford an individuals with disabilities an equal opportunity to participate in, and enjoy the benefits of, any Metro program, service, or activity.

Contact Us

General Services

P.O. Box 196300
Nashville, TN 37219-6300

General.Services@nashville.gov
615-862-5050

ADA & Safety Services

730 2nd Ave South
Lindsley Hall - Fulton Campus

ContactADA@Nashville.gov
615-862-8744

Jerry.Hall@nashville.gov
615-862-8960
615-642-5819 (mobile)

wheelchair logoADA Coordinator: Jerry Hall
Jerry.Hall@nashville.gov
615-862-8960

Relay Service

7-1-1 Relay Service allows people with hearing or speech disabilities who use text telephones or teletypewriters (TTYs) to have telephone conversations with people who do not have TTYs. Dialing 7-1-1 works whether or not the person placing the call is using a TTY since communications assistants use voice and TTY.  The confidential service is available 24 hours a day, 7 days a week, and local calls are free of charge, however long distance toll charges may apply.

Internet Protocol or IP Relay Service offers a communication alternative for people with hearing or speech disabilities who have an Internet connection. Local and long distance communications by IP Relay Service are free of charge. The service can be accessed at: Sprint IP Relay Service.