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Disability Information Office

The Disability Information Office of the Metropolitan Government of Nashville is part of the ADA Compliance Division. It operates as a liaison between the ADA Compliance Division and the public, answering questions about disabilities and related resources, and maintaining and heightening the public's awareness and understanding of disabilities and people with disabilities.

The Disability Information & Referral Phone Line serves to direct callers to those local resources that may be able to assist them with issues related to their disabilities. The office is generally staffed Monday through Friday, from 7:00 AM to 3:30 PM.

Call the Disability Information & Referral Line at: (615) 862-6492. If no one is available to answer, callers may leave voice mail.

The Disability Information Office is pleased to be a part of ACCESS NASHVILLE, a cooperative effort by a group composed of people with disabilities, advocates, and concerned citizens. Members of the group assessed certain establishments and attractions in Nashville and have rated them on their accessibility. Nashville has many large and small organizations that provide various types and levels of service to people with disabilities.

Although the Disability Information Office cannot assist individuals with getting disability payments or resolving disability claims through Social Security or any other agency, we offer the following referrals that may be able to assist you: Social Security Administration Disability Determination and State of Tennessee Disability Determination Service (phone: (800) 342-1117).

Some people may also be eligible for disability payments from other sources such as pension plans, employer insurance, private insurance, or the Armed Forces. If you might qualify for such payments, you will need to work directly with the appropriate agency.

Relay Service

7-1-1 Relay Service allows people with hearing or speech disabilities who use text telephones or teletypewriters (TTYs) to have telephone conversations with people who do not have TTYs. Dialing 7-1-1 works whether or not the person placing the call is using a TTY since communications assistants use voice and TTY. The confidential service is available 24 hours a day, 7 days a week, and local calls are free of charge, however long distance toll charges may apply.

Internet Protocol or IP Relay Service offers a communication alternative for people with hearing or speech disabilities who have an Internet connection. Local and long distance communications by IP Relay Service are free of charge. The service can be accessed at: Sprint IP Relay Service.