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Request an ADA Accommodation

The request for accommodation should be made in writing and include the name, address and telephone number of the individual requesting the accommodation. The request should contain the location of the program, service, activity or facility where the accommodation is required and a description of why the accommodation is needed.

Request an ADA Accommodation Form

The request should be submitted to the departmental ADA Coordinator. If the departmental ADA Coordinator is unknown, a request may be submitted to the Metropolitan Government of Nashville and Davidson County ADA Coordinator, Jerry Hall ( or 615-862-8960).

Within 15 calendar days of the written request, the ADA department coordinator will respond to the individual requesting the accommodation. If the response by the ADA department coordinator does not satisfactorily resolve the issue, the individual making the request may file a formal grievance with the responsible department(s).

All written requests for accommodation received by the ADA department coordinator will be kept by the Metropolitan Government at least three years.

Relay Service

7-1-1 Relay Service allows people who use text telephones or teletypewriters (TTYs) to have phone conversations with people who do not have TTYs. Dialing 7-1- works whether or not the person placing the call is using a TTY, since operators who answer use voice and TTY.The confidential service is available 24 hours a day, 7 days a week and is free of charge, however long distance toll charges may apply.

Internet Protocol or IP Relay Service offers an alternative to anyone with an Internet connection. Local and long distance communications by IP Relay Service are free of charge. The service can be accessed at: Sprint IP Relay Service.