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General Services

Request an ADA Accommodation

The request for accommodation should be made in writing and include the name, address and telephone number of the individual requesting the accommodation. The request should contain the location of the program, service, activity or facility where the accommodation is required and a description of why the accommodation is needed. Request an Accommodation Form. An alternative means of filing a request will be made available if needed.

The request should be submitted to the Department's ADA coordinator or to Dianna Stephens , ADA Title II Coordinator

For further information, please contact

Jerry Hall
730 2nd Ave South
Suite 201
P.O. Box 196300
Nashville, TN 37219-6300

Phone (615) 862-8960
Fax (615) 862-6767

ContactADA@Nashville.gov

Within 15 calendar days of the written request, the ADA department coordinator will respond to the individual requesting the accommodation. If the response by the ADA department coordinator does not satisfactorily resolve the issue, the individual making the request may file a formal grievance with the responsible department(s).

All written requests for accommodation received by the ADA department coordinator will be kept by the Metropolitan Government at least three years.

Contact Us

730 2nd Ave South
Suite 201
P.O. Box 196300
Nashville, TN 37219-6300

ContactADA@Nashville.gov

Phone (615) 862-8744
Fax (615) 862-6767

Relay Service 711

The State of Tennessee provides a relay service at 711 so people who use TTYs can have phone conversations with people who do not have TTYs.

This service is completely confidential, available to anyone 24 hours a day/7 days a week, for calls anywhere in the United States or its territories, at no charge to either person in the conversation.

Dialing 711 works whether or not the person placing the call is using a TTY, since operators who answer use voice and TTY.

Alternate numbers for the relay service

800-848-0298 Person with TTY calling someone without TTY.
800-848-0299 Person without TTY calling someone with TTY.

Internet Protocol (IP) Relay offers an alternative to 711 Relay (used with text telephone or teletypewriter). Anyone with an Internet connection can use IP Relay service (where both local and long distance calls are free of charge) at: Sprint IP Relay Service www.sprintrelay.com/sprint_relay_services/sprint_ip_relay_service.php