hubNashville is a comprehensive customer service system, that makes it easier for people to connect with Metro representatives in order to make service requests, ask questions, and share feedback. hubNashville is a one-stop shop currently available by phone and online, that is easy to use, and doesn’t require a user to know which department they need to contact.
Mayor Megan Barry’s office created hubNashville in order to connect Nashvillians with Metro Government and enable them to voice their concerns to the proper agencies and departments who can best help them. The initiative was approved through Mayor Barry’s innovative Public Investment Plan (PIP) budgeting process, which encouraged departments to collaborate on ideas that would improve the quality of life for residents. Read the original PIP project description, and learn more about hubNashville.