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Mayor Megan Barry’s Office of Neighborhood and Community Engagement created hubNashville in order to connect Nashvillians with Metro Government and enable them to voice their concerns to the proper agencies and departments who can best help them. The initiative was approved through Mayor Barry’s innovative Public Investment Plan (PIP) budgeting process, which encouraged departments to collaborate on ideas that would improve the quality of life for residents. Read the original PIP project description.

hubNashville will offer Davidson County residents and visitors a unified, centralized point of engagement for non-emergency communications to Metro Nashville Government leadership and departmental service offerings. This will be accomplished via an end-to-end resident experience across communications channels and Metro departments, using a combination of technologies, workflow processes, knowledge repositories and training. Nashville’s residents and visitors will gain the ability to submit requests for Metro services, to report problems in their neighborhoods, make suggestions, request meetings with the Mayor and gather information more efficiently.

Metro leadership and the community will gain the ability to understand the activities of Metro Government through near real-time tracked status of community requests as well as through community dashboards, reports and open data sets. A public launch is anticipated for Summer 2017.

This project will have multiple phases as additional departments are moved to this centralized system.

Engagement Steering Committee

The Engagement Steering Committee is expected to be “the voice of the community” with regard to customer service expectations for Metro Government services and to be informed and updated regularly on the status of the hubNashville project. This committee is comprised of Executive and Business Sponsors, and designated stakeholders representing the affected organizational units. The committee meets on a monthly basis to discuss project progress / status.


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