Performance Management
Through the Results Matter Initiative
In 2002, Metro began deploying a government-wide strategic planning and performance measurement initiative called Results Matter. Results Matter is an integrated management system focused on delivering results for customers. Benefits to be realized from this implementation include:
- Needed information is available to manage and make good business decisions to produce results
- A culture that is more tightly focused on producing results for customers - and not on internal processes
- The organization becomes aligned so every employee knows how he/she contributes at all levels
- Better results are produced for citizens