General Development Courses
Defensive Driving 6 - Metro is committed to ensuring that employees drive safely. These mandatory courses (6 hour class and 4 hour class) provide the necessary knowledge, skills and perspective that will help participants continue to prevent injuries and save lives. This course is required per Metro Ordinance if you drive a metro vehicle orclaim mileage reimbursement for your own personal vehicle.
Mind the Gap - This 3-hour course covers the four generations working together in the workplace, the influences which have created the differences, improve productivity and offers ways to build an inclusive workplace using practical applications.
Stress Management - This course teaches many proven skills that we can use to manage stress in the workplace and at home. These skills can help us to remain calm and effective in high pressure situations, and help us avoid the problems of long term stress.
Customer Service - Any employee who interacts with a customer, either an internal or external, is a candidate for customer service training. This course provides employees the knowledge, skills, and competencies required to increase customer satisfaction. This course can be customized for each department to address the specific needs facing staff members and includes concept application practice.