Services Provided by ITS
ITS Applications Solutions provides in-house experienced staff to assist departments by providing application development and support, business recommendations, project management and reporting so they can use technologies to support their business processes.
ITS provides enterprise-wide technology products, including Oracle EBS and iProcurement, to Metro departments and agencies so they can use systems to conduct business and to improve their business processes.
ITS designs, builds, maintains and supports the Metro enterprise wired and wireless network infrastructure that provides connectivity to all Metro departments and agencies.
ITS Database Solutions provides consultation, development and maintenance of Oracle, SQL Server and Access databases (several versions) to Metro departments and agencies so they can continuously store, access, review, analyze and share data needed to make business decisions.
ITS provides for the hosting of Metro's private cloud in addition to data center management and IT room monitoring services to Metro departments and agencies, 24 hours a day/365 days a year.
ITS provides access for staff of Metro departments and agencies to email via Outlook, secure web-based email, and through mobile devices.
ITS offers Metro departments and agencies server specification, acquisition, assembly, installation and staging in preparation for production service, as well as ongoing support for both physical and virtual environments.
The ITS Help Desk provides personal technical assistance and support to Metro Government staff computer users via a central user contact resource which is available 24/7/365.
ITS manages network and personal computer security to provide reliable network connections with minimal risk from unauthorized intrusion, virus attacks and spam.
ITS provides direct customer support for PCs, laptops, and tablets using PC remote control technology and desk-side visits. Additionally, personal computer needs analysis, procurement and replacement are managed through ITS.
ITS provides users the ability to securely authenticate and access resources such as files/folders/printers on the Metro network.
The ITS WebTeam provides web site design, maintenance and consulting services, including for Nashville.gov.