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Services Provided by ITS

Application Solutions

ITS Applications Solutions provides in-house experienced staff to assist departments by providing application development and support, business recommendations, project management and reporting so they can use technologies to support their business processes.

Business Solutions

ITS provides enterprise-wide technology products, including Oracle EBS and iProcurement, to Metro departments and agencies so they can use systems to conduct business and to improve their business processes.

Communications Technology

ITS designs, builds, maintains and supports the Metro enterprise wired and wireless network infrastructure that provides connectivity to all Metro departments and agencies.

Database Solutions 

ITS Database Solutions provides consultation, development and maintenance of  Oracle, SQL Server and Access databases (several versions) to Metro departments and agencies so they can continuously store, access, review, analyze and share data needed to make business decisions.

Data Center Management & Hosting

ITS provides for the hosting of Metro's private cloud in addition to data center management and IT room monitoring services to Metro departments and agencies, 24 hours a day/365 days a year.

eMail Communications

ITS provides access for staff of Metro departments and agencies to email via Outlook, secure web-based email, and through mobile devices.

Enterprise Server and Storage

ITS offers Metro departments and agencies server specification, acquisition, assembly, installation and staging in preparation for production service, as well as ongoing support for both physical and virtual environments.

Help Desk

The ITS Help Desk provides personal technical assistance and support to Metro Government staff computer users via a central user contact resource which is available 24/7/365.

Network Security

ITS manages network and personal computer security to provide reliable network connections with minimal risk from unauthorized intrusion, virus attacks and spam.

Personal Computers

ITS provides direct customer support for PCs, laptops, and tablets using PC remote control technology and desk-side visits. Additionally, personal computer needs analysis, procurement and replacement are managed through ITS.

User Accounts

ITS provides users the ability to securely authenticate and access resources such as files/folders/printers on the Metro network.

Web & Internet

The ITS WebTeam provides web site design, maintenance and consulting services, including for Nashville.gov.