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Business Solutions

ITS provides enterprise-wide technology products, including Oracle EBS and iProcurement, to Metro departments and agencies so they can use systems to conduct business and to improve their business processes.

Services Provided

  • Application assistance or troubleshooting
  • Bank Reconciliation technical processes
  • Batch or Object Lock resets
  • Consultations
  • Data extracts
  • EBS Help Desk Support
  • Implementations of Business Process Improvements or Upgrades (EBS and iProcurement)
  • IT Audit requests (EBS only)
  • Job Queue Maintenance and Monitoring
  • Report assistance (locating/running EBS reports)
  • Report creation or updates
  • Security and system administration and maintenance (both EBSand iProcurement)
  • Scheduled jobs maintenance and setup (both EBS and iProcurement)
  • SQL Updates or Extracts
  • Training Coordination (both EBS and iProcurement)
  • Training (EBS only)

For more information, please contact the ITS Helpdesk at ITSHelpdesk@nashville.gov.