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Strategic Roadmaps

3-D roadmap icon boxes in a row

Business Applications Roadmaps

Service Line Description
Business Solutions EBS, ESS, Kronos, Oracle Hyperion PSB, SSS
Databases MS SQL, Oracle, MS Access
Document Management & Imaging AX Web, Document Manager, and Kofax Capture Systems
Email & Calendaring Exchange, Outlook
hubNashville Community Relationship Management
Land / Cityworks Permits and Licensing, replacing KIVA
Mobile Applications Mobile applications development
Nashville.gov Web-based communications tools
Service Management MS Service Manager & Self-Service Portal replacing SDE / Magic
SharePoint Collaboration system
Tax Application Trustee's eGov system
Web Applications In-house / Vendor developed application support

Data Roadmaps

Document Description
Enterprise Data Enterprise Data Management: Assets and Analytics
Open Data Open Data portal, Data Coordinators network

IT Security Roadmaps

Service Line Description
Identity & Access Management Active Directory
Information Security Management Policy and risk management
Network Security Firewalls, Internet filtering

Infrastructure Roadmaps

Service Line Description
Cellular Devices and Service Cell phones, pagers, hotspots
Data Center and Environmental Hosting, UPSs, environmental monitoring and control
Enterprise Server Windows and LINUX Server Management
Network Infrastructure Wired network
Physical Security Support Lenel, Milestone, Key boxes
Radio Communications 800 MHz radios
Server Infrastructure VMware servers, SAN
Structured Cable Management Network, phone, TV cabling
Systems Lifecycle Management PC and server imaging
Unified Communications Telephone, Instant Messaging and video conferencing
Wireless Network Infrastructure Metro WiFi; Metro Free public WiFi

Customer Support Roadmaps

Service Line Description
Field Services Desktop, laptops, tablet support
Service Desk Reporting IT issues; making requests for IT service

PEG TV Roadmaps

Service Line Description
Metro Nashville Network (MNN) Government Television
PEG Studio Studio management for NECAT

ITS Internal Support Roadmaps

Service Line Description
Business Continuity Management (ITS) ITS internal business continuity / disaster recovery
Finance (ITS) ITS internal financial support and customer billing
Human Resources (ITS) ITS internal human resources and employee support

ITS Global Drivers FY18 – Drivers that affect and greatly influence every service provided by the Metro ITS Department