New Nashville.Gov Website Available Now

1/10/2013

Site is More Interactive, User-Friendly

Metro Government has launched a new and improved Nashville.gov website, the site’s first total refresh in five years. The website has been redesigned from the ground up to be more interactive, user-friendly and optimized for mobile devices.

“Whether you are a resident wanting to report a pothole or a business owner needing a permit or a visitor thinking of spending time here, the new site offers better, faster 24-hour access to information and services,” Mayor Karl Dean said. “A variety of new features will make Metro Government even more accessible and transparent to our citizens, which is important to me.”

The site has been redesigned to make every interaction on Nashville.gov faster, more convenient and easy to navigate. It has been developed to be fully mobile friendly and will automatically reformat to fit any device screen size from desktop to smartphone.

Nashville.gov served more than 2 million unique visitors in 2012 and had more than 11 million page views. Nearly 19 percent of the site’s traffic currently comes from mobile devices.

“Our goal was to make the website simple enough so that visitors to the site wouldn’t need to know the organizational structure of Metro Government in order to find what they are looking for,” said Keith Durbin, Metro’s Chief Information Officer and director of Information Technology Services.

The website has a fresh appearance and includes more color and images. Some of the highlights of the website include:

• Enhanced search capability, offering search results which improve and give prominence to popular search results that visitors select.
• Improved interactive calendar with community and local government events.
• Interactive maps to find community attractions and government locations like parks, greenways and offices.
• Subscription tools for automated delivery of government meeting agendas by email or text message.
• Combined social media center to centralize social media offerings from Metro departments, agencies and initiatives in one location.
• Combined newsroom allowing for centralized press and media releases from many departments and agencies.
• Additional and easier to locate on-demand online services, including an online form to report comments and complaints to the Metro 311 Customer Service Center.

New features will be added in the coming months, including more extensive use of maps that understand your current location and a MyNashville feature that will offer customized content to visitors based on their preferences.