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Interruption to Water Service Caused by Pipe Failure

July 30, 2014

NASHVILLE, Tenn. – Mayor Karl Dean today briefed media on a major interruption to water services in parts of Davidson County caused by catastrophic pipe failure. Joining him were Metro Water Services Director Scott Potter and Metro Fire Chief Ricky White.

  • Interruption of services was caused by pipe failure late this morning in a 30-inch pipe that connects Metro's pumping station at Thompson Lane to numerous other pumping stations that serve Green Hills, Forest Hills, Oak Hill and portions of Crieve Hall.
  • The affected area largely includes the parts of Davidson County that are south of Interstate 440 and north of the Williamson County line between Harding Pike/Highway 100 to the west and Interstate 65 to the east. The Crieve Hall neighborhood east of I-65 also is affected.
  • Affected homeowners are asked to only use water for essential needs, such as drinking, cooking and bathing. People are being asked to not irrigate or wash cars. Homeowners not in the affected area do not need to take additional measures to conserve water.
  • If conservation measures are undertaken, Metro Water expects water service to continue to most parts of the affected area until the pipe is fixed, although water pressure will be reduced.
  • The broken pipe is located behind the Home Depot at 2535 Powell Avenue off Thompson Lane in a wooded area that is difficult to access.
  • The break in the pipe has resulted in loss of water pressure throughout the day to the affected area and total loss of water in some areas.
  • Metro Water Services is currently building temporary bypasses around the Thompson Lane pumping station to provide water to the affected area. The temporary fix will provide reduced capacity and may not serve higher elevations. The bypasses should be completed in the next 12 hours.
  • The broken pipe is a pre-stressed concrete cylinder pipe that was installed in 1973 when I-65 was constructed. Metro Water will be replacing a full length of the pipe.
  • It could take several days for delivery of the pipe, excavation of the area to remove the broken pipe, installation and testing.
  • Metro's Office of Emergency Management is distributing bottled water to affected residents and businesses starting at 5 p.m. today at Crieve Hall Elementary School, 498 Hogan Road, and Hillsboro High School, 3812 Hillsboro Road. Deputies from the Davidson County Sheriff's Office will be distributing water at the two locations 24 hours a day until water service is restored.
  • Affected homeowners who are homebound, who have no way to pick up the bottled water or have other needs should call OEM's helpline at (615) 862-8750 (not 311) for assistance.
  • Metro Fire Department has set up a command center at Hillsboro High School and deployed additional resources to the area.
  • Fire department tankers filled with water have been moved to fire halls throughout the affected area. Additionally, two 8,000-gallon tankers from Water Services and Public Works have been relocated to fire halls in the affected area.
  • Firefighters will monitor critical buildings in the affected area, including senior living centers.
  • Metro Police has put extra officers and resources in the affected area to assist, including assisting Metro Fire.

Water Service Emergency Map