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Water Service Restored


Reconnections Began Overnight to Remaining Affected Customers

NASHVILLE, Tenn. - Full water service has been restored to customers affected by the catastrophic pipe failure which caused a service interruption to customers in the west and southwest portions of Davidson County last Wednesday, July 30, 2014.

I realize that the past week has been a trying time for those impacted by the extended service interruption and I appreciate your patience and understanding," Metro Water Services Director, Scott Potter said. I also want to express my appreciation to Harpeth Valley Utility District, Metro Fire, Metro Police, the Office of Emergency Management and Public Works, who provided assistance."

The water quality analysis for water in the Northumberland pressure system was complete at approximately 9:30 p.m. on August 5, 2014. The result of this analysis was favorable and crews began reconnecting customers at approximately 10 p.m. last night.

Crews completed the majority of the connections overnight. Customers that were unavailable overnight were connected this morning. As of 2 p.m. today, all connections have been completed with the exception of four customers who we have been unable to contact after several visits to their homes and multiple phone calls. Door hangers and messages have been left for these customers asking them to advise us of their availability and scheduling preference for reconnection.