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Metro Offers Free Identity Service to Retirees Following Mailing Malfunction

February 7, 2017

NASHVILLE, Tenn. (February 7, 2017) – Mayor Megan Barry has directed Metro to offer one year of free identity monitoring services to Metro pension recipients whose sensitive information may have been compromised in a recent mailing.

“Protecting the privacy and sensitive information of Metro employees and citizens is a top priority of Metro Government,” said Mayor Barry. “While there is no indication that sensitive information was obtained by third parties, we want to be sure that our Metro retirees are protected from any potential fraud. The credit monitoring service will give our retirees an added level of protection and security in the event that any of their information was compromised.”

The issue was brought to the attention of Metro on January 30, 2017, when Human Resources and Finance received reports that some of the Form-1099s mailed to retirees were delivered with the envelope unsealed. Those forms contained the name and Social Security numbers of the retirees to whom they were sent. Approximately 9,350 received the mailings, though indications are that only a small fraction of those were delivered unsealed.

After review, the Metro Department of General Services and Metro Finance Department believe the incident occurred as a result of envelopes not sealing correctly. Steps have been taken to address the issue, while further reviewing processes to ensure that sensitive data and information is protected.

Metro pension recipients will be receiving a letter from Metro Finance this week outlining steps and procedures for taking advantage of the one-year identity monitoring service offered by Identity Force. The letter will include a code for signing up for the service, as well as other information on how to ensure their credit and identities are protected.