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Request, Transfer or Terminate Service

Request Service, (615) 862-4600

Residential customers starting water service must pay a non-refundable service initiation fee of $35.00 for guaranteed same day service or $25.00 for any day thereafter. Commercial customers must pay a cash deposit, post a bond, secure a certificate of deposit, or present a letter of credit before services can be initiated. The amount of the deposit is generally based on two months estimated usage.

Transfer Service, (615) 862-4600

A service transfer fee of $35.00 for guaranteed same day service or $25.00 for any day thereafter is charged to customers who transfer service to another location in the service area.

Terminate Service, (615) 862-4600

Customers wanting to terminate water service should call the Customer Services Center the day before service is to be discontinued. Callers will be given a confirmation number that should be kept until a final bill is received.