Department of Codes & Building Safety
The Department of Codes & Building Safety has just completed the first phase of the Results Matters performance management program. Managing for results is an integrated management system that focuses people, resources and organizations on results for customers. This program is part of the Mayor’s vision to be the best managed local government anywhere.
To achieve that goal, Codes has joined other Metro departments in moving to a “Results” orientation. A result is defined as a benefit or impact the customer experiences as a consequence of receiving the Department of Code’s products or deliverables.
Our Mission
The mission of the Department of Codes & Building Safety is to provide permitting, inspection, enforcement, and information products to the Nashville community, so they can experience safer buildings and improved quality of life.
Strategic Goals
The Department of Codes & Building Safety has defined four strategic goals which will help the department fulfill its mission for its customers.
Goal 1
Codes customers will experience improved ability to communicate and access information through improved technology within Codes, as evidenced by:
- An increase of customers accessing information online
- Customers reporting satisfaction with communications with the department
Goal 2
Citizens of Davidson County will experience cleaner, safer neighborhoods, as evidenced by:
- A reduction in substandard housing
- A reduction in number of abandoned or inoperable/unlicensed motor vehicles
- A reduction of visual clutter (signs, debris, trash, graffiti)
Goal 3
Codes customers will experience improved response times to their inspection requests, as evidenced by:
- Customers will receive a response within (24) hours – including communication of action on the service request
Goal 4
Citizens of and visitors to Davidson County will experience increased Code compliance in new buildings as evidenced by:
- An increase in building projects obtaining a Use and Occupancy
Letter indicating all required inspections performed and
approved