Metro Nashville - Finance - Management and Budget

In FY 2002, Metro began deploying a government-wide strategic planning and performance measurement initiative through the Office of Management and Budget in the Department of Finance. The initiative, called “Results Matter,” seeks to introduce the managing for results methodology into the systems and culture of all parts of Metro government. Primarily, this initiative helps to provide every department with the tools and data needed for all employees to focus on delivering results for customers.

Needed information is available to manage and make good business decisions to produce results
A culture that is more tightly focused on producing results for customers - and not on internal processes
The organization becomes aligned so everyone knows how they contribute at all levels
Better results are produced for citizens

Departments and agencies begin Results Matter through the Strategic Business Planning process. Strategic Business Planning goes beyond traditional planning activities in that it incorporates both operational and strategic elements while providing the foundation for performance budgeting, accounting, employee performance management, and performance-based contracting. The planning process itself organizes services around results for customers with rich performance measures tied to every program so that departmental management will have the information they need to--

Make a business case for resources
Make better operational decisions
Demonstrate accountability
Use as an early warning system