File a Complaint
A complaint alleging discrimination against a Department or entity within Metro should be filed with the Title VI Coordinator. The Title VI Coordinator is primarily responsible for receiving and acknowledging complaints, investigating and reporting the findings. Complaints are preferred in writing preferably using the Complaint Documentation Form and sent to the Title VI Coordinator; however, verbal complaints will be accepted, transcribed by the Title VI Coordinator and signed by the complainant. The complainant or his/her representative may complete this form. The Title VI Coordinator will keep the original and forward a copy to the respective Coordinator of the Department against whom the complaint is filed. The complainant may be represented by an attorney or other representative of his/her own choosing and may bring witnesses and present testimony and evidence in the course of any subsequent investigation.
All complaints must be filed with the Title VI Coordinator unless complaints are filed with external entities first. The Title VI Coordinator will notify the respective Departmental Coordinator. The Title VI Coordinator will investigate complaints against all other departments, in conjunction with and under the advice of the Metro Legal Department and will make a finding based on the investigation. The investigation may include a discussion of the complaint with all affected parties to determine the problem. The complaint must be filed no later than 180 calendar days of the alleged discriminatory incident. The complainant may be represented by an attorney or other representative of his/her own choosing and may bring witnesses and present testimony and evidence in the course of any subsequent investigation.
Should a complaint be filed with Metro and an external entity simultaneously, the external complaint shall supersede the Metro complaint and Metro’s complaint procedures will be suspended pending the external findings.