Audit Report on Metropolitan Transit Authority
Section I - Report of Internal Audit Section
Section II - Management's Response
Section III John T. Doolittle & Associates Report
- Chapter 1 - MTA Governance and Organization
- Chapter 2 - Peer Group Assessment
- Chapter 3 - The Effectiveness of Planning Structures
- Chapter 4 - Service Planning, Scheduling, and Cost Analysis
- Chapter 5 - Short-Range and Long-Range Planning
- Chapter 6 - Capital Funding And Relationships With The MPO
- Chapter 7 - Fares and Other Revenues
- Chapter 8 - MTA's Pricing Methodology - special services
- Chapter 9 - Budgeting, Accounting, And Internal Control Processes
- Chapter 10 - Cash Management
- Chapter 11 - Services for People with Special Needs
- Chapter 12 - Information and Information Management
- Chapter 13 - Compliance With Statutes and Regulations
- Chapter 14 - Marketing at the MTA
- Chapter 15 - Customer Service At the MTA
- Chapter 16 - Customer Service Related Activities
- Chapter 17 - Communications and Safety
- Chapter 18 - Management of In-Service Breakdowns
- Chapter 19 - Fleet and Facility Maintenance
- Chapter 20 - Contracting for Vehicle Maintenance Work
- Chapter 21 - Review of Procurement and Related Activities
Exhibits
- Comparison of Route Results Exhibit 4_1
- MTA Capital Projects Included in Regional TIP Exhibit 6_1
- Fare Structure Exhibit 7_1
- Peer Group Subsidies by Source Exhibit 7_2
- Estimate of Service Costs Exhibit 8_3
- Titans Football Service Exhibit 8_12
- Effect on Interest Exhibit 10_3
- Monthly Cash Flow Exhibit 10_12
- Call Center Performance Exhibit 15_1
- Trend in Road Call Rates Exhibit 18_1
- Demand Responsive Fleet Profiles Exhibit 19_12