Nashville.gov

Accomplishments and Awards

Fiscal Year 2011-2012

• Achieved 3rd place nationally in the Center for Digital Government’s “Digital Cities” survey, a measure of the quality and efficacy of the department’s efforts to reach strategic objectives as compared to other cities with a population of 250,000 or greater.
• Led, in cooperation with Mayoral advisory committee, the creation and implementation of several Metro-wide security policies addressing the appropriate use of systems, information classification, confidentiality agreements, disaster recovery, information encryption and mobile computing.
• With HR and General Services, developed the Basic Security Awareness Training course, an original web-based training course for Metro government employees. Created, developed, distributed and tracked the completion of this training on an individual employee basis with over 50% of Metro employees successfully completing in first 4 months..
• Installed Voice-over-IP digital phone systems for Criminal Justice Center and Lentz Public Health facility to include improved call center functionality and call recording to better serve the public.
• Migrated Metro Purchasing to a new in-house implementation of Oracle iProcurement.
• The 24/7 ITS Technical Support Center assisted Metro employees with over 96,000 service requests.

Awards