New Codes computer system transition success
For Immediate Release
September 5, 2006
Codes Administration Department Initiates Computer Upgrade
Nashville, TN August 24, 2006: Two years ago Codes Administration began the process of replacing its out-dated mainframe based computer system with the selection of a permitting product called KIVA from ACCELLA Systems. KIVA will replace the 1970's era hierarchical database with an efficient, relational style database which will give the Codes Department the ability to manage and report information far more effectively than ever before.
According to Sandy Cole, Director of Metro ITS, “This was the largest and most complex system implementation ever done by Metro Information Technology Services (ITS).” Cole added, “The migration of data over the holiday weekend from the Mainframe to the new system went very well. There have been a few 'bumps in the road' this morning, but we expected that with a cutover of this magnitude and nothing has been a showstopper.” The KIVA Project Team is on site at Codes this morning to help maneuver, troubleshoot, and answer questions.
Metro Codes Director, Terry Cobb said, “At this point, we are pleased with how things are going.”
This installation will serve as the platform for future improvements. Within the next six months, customers will be able to apply for permits, request inspections, and check the status of permits or U & O applications or to check the results of an inspection by accessing an on-line interface called KIVA Citizen. “With the implementation of this new computer system, the Codes Department has entered the 21st century,” said Terry Cobb, Director of Codes and Administration. “As the largest single user of the KIVA system, we have joined other Metro departments who issue permits who have also implemented the system.” Codes Administration just completed the installation of the Request For Service (RFS) module which processes customer concerns regarding PRoperty Standards and Zoning issues.
“Implementing the KIVA system, initially will not change the way customers do business with Codes Department,” according to Rick Shepherd, Zoning Examination Chief. “Customers will still be able to submit all their application requests for building and other permits that our department issues. If another agency is required to be a part of the issuance process, we will continue to refer the customer to the other department to obtain the necessary approvals and we will issue the permit once the required approvals have been obtained.” All plumbing, electrical and gas mechanical permits will continue to be processed in the same manner.
Ultimately everyone, from citizens to neighborhood organizations to contractors and developers, and other governmental and local agencies will enjoy access never before available and features that will greatly benefit all of Davidson County.