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hubNashville is a comprehensive customer service system, that makes it easier for people to connect with Metro representatives in order to make service requests, ask questions, and share feedback. hubNashville is a one-stop shop currently available by phone and online, that is easy to use, and doesn’t require a user to know which department they need to contact.


During May, we attended to 15,380 requests (up from 7,513 in May 2018). Among the most frequently used request categories were:

  • Trash or Recycling Complaints (1,180)
  • Trash and Recycling Cart Service for damaged, stolen or additional carts (1,308)
  • Missed Trash (832)
  • Missed Recycling (811)
  • Tall Grass and Weeds (684)
  • Potholes fixed (276)
  • New Account Activation (453)
  • Blocking the Right of Way (441)
  • Junk and Debris (248)
  • Extra Trash/Recycling Cart Pickup (316)
  • Illegal Dumping (312)
  • Shared Scooters and Bike Issues (280)
  • Residential Complaints (240)
  • Traffic Light Issues (239)
  • Overgrowth on Right of Way (231)
  • Damaged Signs (177)
  • Dead Animal Pickup (161)
  • Abandoned Vehicles (120)

Create your own hubNashville account!

If you create an online hubNashville Community account you can access the hubNashville Community portal and also download the hubNashville Mobile App. You will be able to enter and track your requests and access Knowledge Based Articles from anywhere! You will also still be able to submit requests anonymously.

To create an account in hubNashville and download the mobile app, please follow the directions in the articles listed below in the ‘How do i…’ section.

How do I...?


  • Call 311 inside of Davidson County
  • Call 615-862-5000 inside or outside of Davidson County
  • Visit