615-862-8600 Non-Emergency Line
Employees at the Emergency Communications Center are responsible for answering 9-1-1 and non-emergency 615-862-8600 calls daily. However, there is a clear focus on answering 9-1-1 calls first. With this in mind, citizens should be aware that significant wait times can occur on the 8600 line at anytime.
Citizens should not hang up and dial 9-1-1 if you cannot get through on the 615-862-8600 lines. 9-1-1 should only be used when there is a life-threatening emergency. If the call is not an emergency situation, the caller will be asked to hang up and call 615-862-8600.
The 615-862-8600 lines are available to report a non-emergency situation where police response is requested. This can include reporting a minor traffic accident with no injuries, when a person discovers their car has been broken into, reporting a suspicious person in a neighborhood, and other non-emergency Police and Fire Department matters. An easy way to remember when to use 615-862-8600 is to think “urgency without emergency.”
Citizens seeking general information or a Metro department phone number should contact Metro Customer Service at 3-1-1 from 7 a.m. to 7 p.m., Monday through Friday. Metro Customer Service agents can provide fast answers about Metro agencies, their functions and what number to call for assistance.