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hubNashville Community Response Management (CRM) Program Public Investment Plan 2018


Lonnell Matthews, Mayor's Office

Project Purpose

The purpose of this PIP is to request funding for phase 2 of the hubNashville CRM Program.

Mayor Megan Barry’s Office of Neighborhood and Community Engagement created hubNashville in order to better connect Nashvillians with Metro Government and enable them to voice their concerns to the proper agencies and departments who can best help them. The initiative was approved and funded through Mayor Barry’s innovative Public Investment Plan (PIP) budgeting process in 2016 (FY17). Phase 1 is planned to go live in the summer of 2017.

This Phase 2 proposal is to the following Metro departments with full workflow system integration: Codes, Planning, Water Services: Stormwater and Parks.

Additional functionality to be added in Phase 2 will include an iPhone/Android Mobile Application for Citizens, System integration with the Central Metro Codes CityWorks PLL application, CAD integration for Office of Emergency Management, Text Messaging with contact center agents, Live chat with contact center agents, Social Media integration and Social Media Monitoring.

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