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File an ADA Grievance

This Grievance Procedure is established to meet the requirement of the Americans with Disabilities Act (ADA).

Who May File: An individual who has attempted to access one of the Metropolitan Government's services, activities, or programs, and who believes that he or she has been subjected to discrimination on the basis of a disability, may, by himself, herself, or by an authorized representative, use this Grievance Procedure to file a complaint.

Step 1 - The Written Complaint

The complaint should be in writing and contain information about the alleged discrimination such as name, address, and phone number of the complainant and location, date, and description of the problem.

Printable ADA Grievance Form

Alternate means of filing complaints will be made available for persons with disabilities upon request. Contact the ADA Compliance Division to request this information in an alternate format.

The complaint should be submitted by the complainant as soon as possible, but no later than 60 calendar days after the alleged violation to Jerry Hall, Metro ADA Coordinator.

For more information, please contact the ADA Compliance Division.

Step 2 - Meeting with the ADA Coordinator

Within 15 calendar days of the written complaint, the ADA Coordinator will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the ADA Coordinator will respond in writing or in a format accessible to the complainant. The response will explain the position of the Metropolitan Government of Nashville and Davidson County, and offer options for resolution of the complaint.

Step 3 - Appeal to the Mayor

If the response by the ADA Coordinator does not satisfactorily resolve the issue, the complainant may appeal the decision of the ADA Coordinator within 15 calendar days after receipt of the response, to the Mayor or an appointed representative. Within 15 calendar days after receipt of the appeal, the Mayor or an appointed representative will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Mayor or appointed representative will respond in writing or in a format accessible to the complainant after a final resolution of the complaint.

All written complaints received by the ADA Coordinator, appeals to the Mayor, and responses from the ADA Coordinator and Mayor, will be kept by the Metropolitan Government of Nashville and Davidson County for at least three years.

Relay Service

7-1-1 Relay Service allows people with hearing or speech disabilities who use text telephones or teletypewriters (TTYs) to have telephone conversations with people who do not have TTYs. Dialing 7-1-1 works whether or not the person placing the call is using a TTY since communications assistants use voice and TTY.  The confidential service is available 24 hours a day, 7 days a week, and local calls are free of charge, however long distance toll charges may apply.

Internet Protocol or IP Relay Service offers a communication alternative for people with hearing or speech disabilities who have an Internet connection. Local and long distance communications by IP Relay Service are free of charge. The service can be accessed at: Sprint IP Relay Service.