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General Services

Procedures and Forms

Metro Nashville Government - Department of General Services - ADA ComplianceThis page provides you with a collection of procedures and forms useful in ensuring your compliance with Metropolitan Nashville's ADA requirements.

Please use the items found on these pages to meet the ADA requirements as efficiently as possible, and don't hesitate to Contact Us if you have any questions.

Some of the documents and forms below are PDFs and require Adobe's Acrobat Reader software. Most computers today already have this software, but if you are unable to open the documents or forms by clicking their links below, please Click Here to choose and download an accessible version of the Reader that best matches your computer's operating system - it's fast, reliable, and free.

Submitting a Project for ADA Review


Conducting a Special Event


Common Errors and Omissions

Rules of Disproportionality ("20% Rules")

Providing Accessible Communication

Technical Infeasibility

Getting Help with Your ADA Needs

How To Contact Us

ADA Compliance Division
730 2nd Ave South
Suite 201
P.O. Box 196300
Nashville, TN 37219-6300

Phone (615) 862-8744
TTY (615) 862-8951
Fax (615) 862-6767
Relay Service 711

The State of Tennessee provides a relay service at 711 so people who use TTYs can have phone conversations with people who do not have TTYs.

This service is completely confidential, available to anyone 24 hours a day/7 days a week, for calls anywhere in the United States or its territories, at no charge to either person in the conversation.

Dialing 711 works whether or not the person placing the call is using a TTY, since operators who answer use voice and TTY.

Alternate numbers for the relay service

800-848-0298 Person with TTY calling someone without TTY.

800-848-0299 Person without TTY calling someone with TTY.

Internet Protocol (IP) Relay offers an alternative to 711 Relay (used with text telephone or teletypewriter). Anyone with an Internet connection can use IP Relay service (where both local and long distance calls are free of charge) at: Sprint IP Relay Service