Building Operations Support Services

Howard Office Building through cherry

Building Operations Support Services (BOSS) is responsible for management of most Metro-owned and leased facilities (with the exception of those managed by public schools and the Metropolitan Development and Housing Agency).

Approximately 3.9 million square feet of building space in 97 facilities and over 290 acres at locations across Davidson County make up the existing facilities under BOSS purview. Major buildings, for which BOSS has on-going responsibilities, include the Metropolitan Courthouse, Criminal Justice Center, Emergency Communication Center, Fulton Campus buildings, Metro Southeast, and a number of police precincts, fire stations, and other service buildings.

BOSS is composed of the following units, which deliver a myriad of facilities-related services and is the home of the Metro-wide ADA compliance function.

ADA & Safety Services
Construction Services
Design & Relocation Services
Maintenance & Operations
Security Systems

Report a Facility Problem

To report a problem in a facility managed by General Services, a Metro employee should submit a work request online using the "Submit a Maintenance Request" link (on the right hand side of this page).

If the situation being reported is an emergency and it is occurring during business hours, call one of the following numbers:

615-880-3499
615-880-1786
615-862-8960

Report after-hours emergencies (i.e., when there is a threat to public health, welfare, or safety) by calling the Security Control Center at: 615-862-6599.