Building Operations Support Services

front entrance Howard Office Building through redbud trees

Building Operations Support Services (BOSS) is responsible for the management of approximately 3.9 million square feet of building space in 97 Metro facilities including the Historic Courthouse, Justice A. A. Birch Building, Juvenile Justice Center, Emergency Communication Center, Fulton Campus, Metro Southeast, Commons at the Crossings, and a number of police precincts, fire stations, and other Metro facilities.

Building Operations Support Services is composed of the following units, which deliver a myriad of facilities-related services and is the home of the Metro-wide ADA compliance function.

ADA and Safety Services
Construction Services
Design and Relocation Services
Maintenance and Operations
Security Systems

Report a Facility Problem

To report a problem in a facility managed by General Services, a Metro employee should submit a work request online using the "Submit a Maintenance Request" link (on the right hand side of this page).

If the situation being reported is an emergency and it is occurring during business hours, call one of the following numbers:

615-880-3499
615-880-1786
615-862-8960

Report after-hours emergencies (i.e., when there is a threat to public health, welfare, or safety) by calling the Security Control Center at: 615-862-6599.