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General Services

Building Operations Support Services

front entrance Howard Office Building through redbud trees

Building Operations Support Services (BOSS) is responsible for the management of approximately 3.9 million square feet of building space in 97 Metro facilities including the Historic Courthouse, Justice A. A. Birch Building, Juvenile Justice Center, Emergency Communication Center, Fulton Campus, Metro Southeast, Commons at the Crossings, and a number of police precincts, fire stations, and other Metro facilities.

Building Operations Support Services is composed of the following units, which deliver a myriad of facilities-related services and is the home of the Metro-wide ADA compliance function.

  • ADA and Safety Services
  • Construction Services
  • Design and Relocation Services
  • Maintenance and Operations
  • Security Systems

Report a Facility Problem

To report a problem in a facility managed by General Services, a Metro employee should submit a work request online using the "Submit a Maintenance Request" link (on the right hand side of this page).

If the situation being reported is an emergency and it is occurring during business hours, call one of the following numbers:

  • 615-880-3499
  • 615-880-1786
  • 615-862-8960

Report after-hours emergencies (i.e., when there is a threat to public health, welfare, or safety) by calling the Security Control Center at: 615-862-6599.

Contact Us

General Services

P.O. Box 196300
Nashville, TN 37219-6300

General.Services@nashville.gov
615-862-5050

BOSS

Located at: 730 2nd Ave South
Lindsley Hall - Fulton Campus

ADA & Safety Services
ContactADA@Nashville.gov
615-862-8744

Jerry.Hall@nashville.gov
615-862-8960
615-642-5819 (mobile)

Construction Services
Douglas.Kinsey@nashville.gov
615-862-8959
615-533-3100 (mobile)

Design & Relocation Services
Elizabeth.Swinson@nashville.gov
615-880-2664
615-506-5657 (mobile)

Maintenance & Operations
Randall.Jones@nashville.gov
615-862-6285
615-917-0007 (mobile)

wheelchair logoADA Coordinator: Jerry Hall
Jerry.Hall@nashville.gov
615-862-8960

blue Archibus (work order) system logoTo submit a maintenance request, please type the following address into your web browser: https://buildingoperations.nashville.gov
(Metro computer access required)

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