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Metro Facilities Maintenance and Operations

Maintenance and Operations is responsible for the day-to-day management, general and preventive maintenance, and repair of selected Metro facilities and their systems.

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The Archibus system is a primary tool for both managing building operations, maintenance, and all associated facility data. Among its many functions, the system provides the best method for Metro employees located in General Services facilities to communicate with Maintenance and Operations to report facility, maintenance, or janitorial issues; reserve conference center space; or request accommodations.

Maintenance and Operations staff use alpha pages, e-mail, two-way radios as well as smartphones and iPads (with instant access to the Archibus) and for effective, timely communications to ensure requests are handled as quickly and efficiently as possible. Staff are responsible for the real-time monitoring of building electrical and mechanical systems including energy consumption.

Report a Facility Problem

To submit a maintenance request for a General Services facility, please visit

Types of requests include:

  • Building Maintenance
  • Security Equipment Issues
  • Janitorial Services
  • Landscaping Services
  • Pest Control
  • Furniture Issues
  • Sonny West Conference Center reservations

For any questions or problems, please contact

Emergencies During Business Hours

If the situation being reported is an emergency and it is occurring during business hours, call one of the following numbers:

  • 615-880-3499
  • 615-880-1786
  • 615-862-8960

After-Hours Emergencies

Report after-hours emergencies (when there is a threat to public health, welfare, or safety) by calling the Security Control Center at 615-862-6599.

Supporting Documents

Contact Us

General Services

P.O. Box 196300
Nashville, TN 37219-6300

Maintenance and Operations

730 2nd Ave South
Lindsley Hall - Fulton Campus
615-917-0007 (mobile)

wheelchair logoADA Coordinator: Jerry Hall

blue Archibus (work order) system logoTo submit a maintenance request, please visit

For any questions or issues, contact