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Metro Facilities Maintenance and Operations

Maintenance and Operations is responsible for the day-to-day management, general and preventive maintenance, and repair of selected Metro facilities and their systems.

nashville wireless icon

The Archibus system is a primary tool for both managing building operations, maintenance, and all associated facility data. Among its many functions, the system provides the best method for Metro employees located in General Services facilities to communicate with Maintenance and Operations to report facility, maintenance, or janitorial issues; reserve conference center space; or request accommodations.

Maintenance and Operations staff use alpha pages, e-mail, two-way radios as well as smartphones and iPads (with instant access to the Archibus) and for effective, timely communications to ensure requests are handled as quickly and efficiently as possible. Staff are responsible for the real-time monitoring of building electrical and mechanical systems including energy consumption.

Report a Facility Problem

To submit a maintenance request, please type the following address into your web browser: https://buildingoperations.nashville.gov (Metro computer access required).

If the situation being reported is an emergency and it is occurring during business hours, call one of the following numbers:

  • 615-880-3499
  • 615-880-1786
  • 615-862-8960

Report after-hours emergencies (i.e., when there is a threat to public health, welfare, or safety) by calling the Security Control Center at: 615-862-6599.

Contact Us

General Services

P.O. Box 196300
Nashville, TN 37219-6300

General.Services@nashville.gov
615-862-5050

Maintenance and Operations

730 2nd Ave South
Lindsley Hall - Fulton Campus

Randall.Jones@nashville.gov
615-862-6285
615-917-0007 (mobile)

wheelchair logoADA Coordinator: Jerry Hall
Jerry.Hall@nashville.gov
615-862-8960

blue Archibus (work order) system logoTo submit a maintenance request, please type the following address into your web browser: https://buildingoperations.nashville.gov
(Metro computer access required)