Skip to Content

Strategy 17: Enhance Civic Engagement Infrastructure

Nashville’s residents and visitors expect to interact with their networks through digitally-enabling technologies such as the web, mobile apps, texting, and various types of social media. Meanwhile, Metro’s population mix continues to become a more diverse, multi-cultural environment as Nashville grows rapidly. To engage our public now and in the future, Metro departments and agencies must likewise use a variety of communications channels, in the modes and languages used by our residents. Developing a modern and consistent set of tools for civic engagement will increase awareness of Metro Government’s services and enhance transparency. Over time, it will also improve accountability as Metro departments and agencies understand the true demand and types of services necessary and respond to those needs.

Strategic Actions

  1. Explore and implement a Digital/Mobile First executive order that demands that for all new services supported by technology and upon the upgrade/replacement of technology solutions, the new technologies shall be implemented with a goal of allowing constituents to use those technologies online or via mobile app as a primary means.
  2. Continue implementation of hubNashville, a community response management system planned for release in the third quarter of 2017, which will provide residents and visitors the opportunity to contact Metro Government through various channels, get access to services and report problems, and then track the status of those reported issues toward resolution.
  3. Explore and implement a tool whereby authorized government public safety officials can access a voice/text communications system that can reach mobile and landline phones within specified geographic areas to alert phone holders of disasters or threats to safety.
  4. Foster and promote the development of relevant, multi-language Internet content and online services such as multilingual web portals, community based web sites, content development training programs, and new collaborations across Nashville communities.
  5. Pilot the broadcast of Metro’s public, educational and government (PEG) television channels providing access to Metro Government video content to be simulcast in multiple languages.
  6. Investigate and pilot existing and potential mechanisms by which departments and agencies can gather feedback from residents on key issues including legislation, budgets, and proposals that may then be used to enhance decision-making.
  7. Pilot methods by which Metro Government public meetings may be conducted virtually online in an authenticated and trusted method using video, and remain in accordance with state open records and other relevant laws and regulation.

Case Study

Category: Civic Technology

HubNashville: One-stop Citizen Service Experience

HubNashville is Nashville's 311 service, scheduled to launch in late August, 2017. HubNashville is a way to provide citizens with one-stop service and access to multiple departments at once time. Through hub, citizens can call, text or email Nashville 311, submit service requests, track those requests and receive follow-up on actions taken to resolve those requests. HubNashville eliminates the need to go through multiple channels to access city services.

Learn: hubNashville

Explore: Constituent Relationship Management Public Investment Plan