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Metro Storm Response Information

On March 3, 2020, a devastating storm hit Nashville causing widespread damage. This page contains information and links to resources related to Metro Government's response to the storm.

If you were impacted by the storm in any way, please visit one of our 3 Disaster Assistance Centers. There you can register with Red Cross and FEMA for potential aid as well as receive education and support from the other agencies and organizations. The Disaster Assistance Centers are open 9 a.m.-6 p.m., 7 days a week. We encourage you to register with FEMA as soon as possible.

Due to COVID-19, the Disaster Assistance Centers are closed until further notice. However, virtual resources are in place to support you.

If you were impacted by the storm in any way, please use the following resources. Your first step is to register with Red Cross and FEMA for potential aid as well as receive education and support from available agencies and organizations.

Housing Resources and Tips

Disaster Recovery Resources

Federal Emergency Management Agency (FEMA)

FEMA is just a call or click away. Survivors can register, check the status of their applications and get answers to questions about disaster assistance in several ways:

Department of Human Services

The Tennessee Department of Human Services is accepting applications for Disaster Supplemental Nutrition Assistance Program (D-SNAP) benefits and the Families First/Temporary Assistance for Needy Families (TANF) Emergency Cash Assistance program.


Both 3-1-1 and the hubNashville app and website are available to take questions and concerns from residents.

Mathew Walker Comprehensive Health Center

The Mathew Walker Comprehensive Health Center can provide psychological trauma counseling, blood pressure and diabetes evaluation and management, and acute and chronic respiratory evaluation. They are present at all three Disaster Assistance Centers.

Metro Social Services

Metro Social Services is currently offering abbreviated walk-in hours at their main location for customers experiencing an emergency. The hours are 9 a.m.-1 p.m. until further notice. If it is not an emergency, we encourage you to call 615-862-6432 and an employee will work to support your need.

Please check the Social Services webpage, and for weekly updates.

Metro Action Commission

Metropolitan Action Commission has programs that help with rent, mortgage and utility payments and rental deposits. Metro Action Commission will be open for regular business hours Monday through Friday from 8 a.m.-4:30 p.m. at 800 2nd Avenue North. If applying for help with your utility payment and you are not able to walk in, the application is available at You may also request an application to be mailed, emailed of faxed to you by calling 615-862-8860, ext 70100 or by email at


NeedLink can provide tornado relief funds for those affected by the storm. Check their website for hours and location.

Metro Public Health

Metro Public Health Department can provide flu shots, food safety information and environmental hazard information at their Lentz Health Center.

Red Cross

Red Cross is available for virtual case management by dialing 1-800-RED-CROSS.

TN Department of Labor and Workforce Development and Workforce Essentials

The Tennessee Department of Labor and Workforce Development and Workforce Essentials will provide post-disaster employment assistance, assist with unemployment insurance claims and communicate with general liability insurance carriers.

Tornado Relief Application

If your primary residence was affected by the tornadoes in Middle Tennessee on March 2-3, you may apply for mortgage/rent assistance from National Association of Realtors' REALTORS® Relief Foundation. This relief foundation will provide up to $1,000 to each qualified applicant, while funds remain available. The deadline to apply is June 30, 2020, but do not delay.

Get Emergency Alerts

Create an account to receive notifications regarding public safety emergencies with the Metro Emergency Alert and Notification System (MEANS)


The Nashville Emergency Response Viewing Engine (NERVE) includes real-time information about road closures, school closings and locations of emergency shelters, food and water distribution centers and Disaster Assistance Centers.

Go to NERVE web site

Damage Assessment Survey

This is a voluntary damage assessment reporting site that will help Metro Nashville determine the extent of damage across the county.

Go to the Damage Assessment Survey

Nashville Electric Service

Nashville Electric Service (NES) suspended all disconnects, including disconnects for nonpayment, following the tornadoes last Tuesday. The suspension of disconnects will remain in place until April 1, 2020. At that time, we will need to reevaluate our restoration efforts and resources. At the direction of TVA, our regulator, NES will resume disconnection upon completion of our recovery/restoration efforts. NES is committed to working with customers who have been impacted by the tornadoes. We encourage all customers who have concerns about payment to contact Customer Relations at 615-736-6900.

Remember, never touch or go near downed wires. In case of an emergency or hazardous condition, call 911.

Coronavirus Scams Alert

Criminals are opportunists, and as seen in the past, any major news event becomes an opportunity for groups or individuals with malicious intentions. The Coronavirus is no different.

Mayor's Office

Water Services

In order to assist our customers affected by the devastating tornado, Metro Water Services will suspend cut-offs and waive late fees for the month of March.

Customers who have found themselves experiencing financial hardship due to the storm may request a payment plan for outstanding balances by calling 615-862-4600.

Water quality and service to Metro Water Services customers was not affected as facilities were not structurally damaged and those without power were able to operate on generators until power was restored. Please report any water or sewer emergencies to 615-862-4600; Option 3.

Farmers’ Market

The Nashville Farmers’ Market is closed as property damage is assessed.

Register of Deeds

The Register of Deeds is making documents available to tornado victims that they will need in dealing with insurance claims and mortgages.

Historic Zoning Commission

The Metro Historic Zoning Commission has published disaster preparedness and response information for owners of properties in historic overlays and properties over 50 years of age.

Financial Recovery Resources

The Nashville Financial Empowerment Center offers free one-on-one financial counseling over the phone to Davidson County residents. They can counsel you on navigating the financial aspects of storm recovery with professional financial experience and access to outside resources. Schedule a phone session by calling 615-748-3620 or visiting

Small Business Administration

(Starting Sunday, March 8) Will provide disaster loan assistance for renters, homeowners, some non-profits, small businesses.

Small Business Administration Disaster Assistance Information

Piedmont Natural Gas

Grace Periods from Utilities/Telecom/Metro

Nashville Electric Service

Suspended all disconnects, including disconnects for nonpayment, for the month of March. All customers who have concerns about payment should contact Customer Relations at 615-736-6900.

Metro Water Services

Suspended water disconnections as well as late feels on overdue bills for the month of March. Customers who have found themselves experiencing financial hardship may request a payment plan for outstanding balances by calling 615-862-4600.

Piedmont Natural Gas

  • Piedmont will provide flexible bill payment arrangement for customers experiencing financial hardship due to the storm.
  • Piedmont has significantly decreased natural gas rates for all customers in its Tennessee service territory. The decrease is effective immediately and will be reflected in customers’ March 2020 bills.
  • For more information, call 1-800-752-7504.


  • Customers with significant damage to their homes as a result of the tornado may temporarily suspend service at no charge for up to 45 days.
  • Suspended account fees, including late payment and missing equipment fees for all customers.
  • Service call charging has been suspended for impacted areas.
  • Extended free access to WiFi hotspots across the Greater Nashville area.
  • For more information, call 1-800-934-6489.


  • Suspending collections in affected counties and working with customers on making payment arrangements as needed.
  • Waiving overages on talk, text, and data usage for AT&T Mobility wireless customers from March 3 to March 19 in affected zip codes.
  • Waiving the service order charge and the monthly fee for one month of all forms of call forwards and/or voicemail for orders placed through April 2nd.
  • Waiving the fee for installation of service at a customer’s temporary location and again when the customer moves back to their original premise.
  • For more information, call 1-800-288-2020.

Davidson Count Sheriff’s Office

The Davidson County Sheriff’s Office will cease eviction enforcement until further notice.

Metro Nashville Public Schools

MNPS Shares Digital Tools for Students, Families During Extended Break