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Health Department

Frequently Asked Questions

Behavioral Health Services

Q. I think my teenager may be using drugs. Where can I go to have them assessed?
A. The Health Department’s Behavioral Health Services program provides alcohol/drug and mental health screenings and referrals for teens between the ages of 13 and 17. There is no charge for this service. Call (615) 340-2172 for more information and to make an appointment. Walk-in clients will be seen as time permits.

Q. Does Behavioral Health Services provide urine or blood drug screenings?
A. No. You can contact AEGIS Labs (615) 255-2400 or Addiction Intervention Resources (615) 975-2965.

Q. I have a family member (or need for myself) who is asking for help about an alcohol and dug problem. Where can they get help?
A. The Health Department’s Behavioral Health Services program provides alcohol and drug assessments to determine if treatment is necessary and will make a recommendation and referral for treatment. There is no charge for this service. Call (615) 340-2172 for more information and to make an appointment. Walk-in clients will be seen as time permits.

Q. Where can I go for mental health problems?
A. The Health Department’s Behavioral Health Services program provides mental health screenings to determine if further services are necessary and then makes a recommendation and referral for treatment. There is no charge for this service. Call (615) 340-2172 for more information and to make an appointment. Walk-in clients will be seen as time permits.

Breast and Cervical Cancer Screening Program

Q. Can I come to the Health Department to get a mammogram?
A. No. But we can complete an assessment to determine eligibility for a screening through one of our screening sites. Call (615) 340-5655.

Q. Can I come to the Health Department to get a cervical cancer screening?
A. No. But we can complete an assessment to determine eligibility for a screening through one of our screening sites. Call (615) 340-5655.

Q. Can I enroll in TennCare through the Health Department?
A. No. We only enroll women in TennCare who have a breast or cervical cancer diagnosis. Please call (615) 340-5655 for more information.

Bridges to Care

Q. Is Bridges to Care insurance coverage?
A. Bridges to Care is not insurance. It is a program that links the uninsured to providers or medical homes that serve the uninsured.

Q. Does Bridges to Care serve residents outside Davidson County?
A. Bridges to Care only serves Davidson County.

Q. Do I have to receive primary care services at Lentz or other health departments?
A. No. You will be assigned to one of 21 medical homes to receive primary care.

Q. How can I find a service similar to Bridges to Care that serve my county?
A. I would begin with your local health department for guidance.

Q. What are your hours of operation?
A. We enroll participants in the program from 8:00 AM to 4:30 PM.

Q. If I am employed can I be a part of Bridges to Care?
A. Yes. The only criteria for eligibility are that you live in Davidson County and are uninsured.

Q. Do I need an appointment to enroll in Bridges to Care?
A. No. You can come to any of our enrollment locations between 8 and 4:30 to enroll.

Q. Where do I come to enroll?
A. You can enroll at the following locations:

Nashville General Hospital at Meharry
1818 Albion Street
(615) 341-4124

Lentz Public Health Center
311 23rd Avenue North
(615) 340-2255

East Public Health Center
1015 East Trinity Lane
(615) 862-7916

Woodbine Public Health Center
224 Oriel Street
(615) 485-3821

Catholic Charities of TN
10 South 6th Street
(615) 760-2799

Q. What do I have to bring to enroll in the program?
A. You must provide proof of income, proof of Davidson County residency, complete a Bridges to Care application, and sign a release of information.

Q. What if I don’t have a social security number?
A. You can still enroll in Bridges to Care if you do not have a social security number.

Q. If I have no income can I enroll in Bridges to Care?
A. Yes

Health Services Access

Q. Is this where I call to get food stamps.
A. No, you need to call DHS at (615) 532-4000.

Q. Is this where I renew my license?
A. No, the Tennessee Department of Health issues professional licenses. Call (615) 741-8402 or External Link Click Here to go to their website.

Immunization Program

Q. Can I get a TB Skin Test at the Health Department?
A. Yes, please call the TB clinic at (615) 340-5650.

Q. I am college student. Do you have my shot record?
A. We may. Call (615) 340-5658 and we will try to help you.

Q. I need the shot records for my child. Can you help?
A. We may. Call (615) 340-5658 and we will try to help you.

Q. Do you provide immunizations for travel to other countries?
A. No but they are available at the Vanderbilt Travel Clinic, (615) 936-1174.

Q. Can you fax or mail my shot records to another state as I have moved?
A. Yes, call (615) 340-5658 and we will be glad to send them for you.

Q. What are the clinic hours for shots?
A. The clinic hours are 8:00 to 4:30, Monday through Friday. You should arrive by 2:30 to ensure you will get the immunization on that day.

Q. Where do I call to report a vaccine preventable disease?
A. Call the Immunization Program at (615) 340-2168.

Q. I have Hep. B or C and I need some information.
A. Please call the Lentz Public Health Clinic at (615) 340-5658.

Pharmacy

Q. What are the hours of the Bridges to Care Pharmacy? Are you open on weekends?
A. Monday through Friday 8 am until 3 pm; closed from 12 to 1. Not open on weekends or major holidays.

Q. Does the pharmacy accept credit cards?
A. No, only cash or check.

Q. Can I buy more than 30 days supply of medication at a time?
A. Yes, you may buy up to 90 days. The co pay will be applied to each 30 day supply.

Q. How much are prescriptions?
A. $7 for 30 days supply.

Q.What drugs are covered on Bridges to Care?
A. Drugs are listed on the Bridges to Care website under "Formulary". The web address is http://btc.nashville.gov/formularies.htm

Q. Do you accept prescriptions from doctors not associated with Bridges to Care?
A. We will fill emergency room prescriptions one time (only medications on our formulary) until you can be seen by a doctor associated with Bridges to Care.

Q. How do I get a refill?
A. Call (615) 340-5323. After the message, leave your name; prescription number located on the bottle; and the name of the medication you wish to have refilled. It will be ready (provided there are refills) the following day.

Public Health Centers

Q. Can I be seen for an acute illness at the Health Department?
A. No, Health Department clinics provide preventive care such as immunizations, family planning, etc. The Health Department will provide you with a list of local clinics that provide services on a sliding fee schedule based on income. Call (615) 340-5655 or Secure LinkClick Here to view online.

Q. Can I be seen for a STD (Sexually Transmitted Disease)?
A. Yes. The Health Department has a clinic that specializes in the prevention and treatment of Sexually Transmitted Diseases. Call 340-5657 or walk in to the Lentz STD Clinic at 311 23rd Avenue North.

Q. Can I or my child come to the Health Department for a Physical Exam?
A. No. The Health Department will provide you with a list of local clinics that provide services on a sliding fee schedule based on income. Call (615) 340-5655 or Secure LinkClick Here to visit their website.

Q. Can I come to the Health Department for baby shots and other childhood immunizations?
A. Yes. We give all childhood immunizations for children 18 years and younger free to Davidson County residents. No appointment is needed. Come to any of our three Preventive Health Centers. Lentz, 311 23rd Avenue North; East, 1015 East Trinity Lane; Woodbine, 224 Oriel Street.

Q. Can I get adult immunizations at the Health Department?
A. We give Td (free), Tdap (free), MMR ($50.00), and Hepatitis B ($35.00). No appointment is needed. Come to any of our three Preventive Health Centers.

Q. Can I get birth control at the Health Department?
A. Yes. We have a Family Planning program that provides birth control methods and women’s health exams. Call for an appointment: Lentz – (615) 340-5607; East – (615) 862-7916; Woodbine – (615) 862-7940.

Q. Can I get a pregnancy test at the Health Department?
A. Yes. We offer a urine pregnancy test. No appointment is needed. Come to any of our three Preventive Health Centers.

Ryan White Program

Q. What is the Ryan White Part A program?
A. A program funded by the U.S. Department of Health and Human Services, Health Resources and Services Administration (HRSA-HIV/AIDS Bureau) that provides grants to local governments in communities where people are disproportionately affected by HIV/AIDS. HRSA awarded Metropolitan Government of Nashville the Part A grant and it is administered by Metro Public Health Department. The program funds a variety of medical and support services in Davidson and twelve other surrounding counties.

Q. How can I receive services from the Ryan White Part A program?
A. Call (615) 340-5671 and we will explain how a person can access services from the program.

Q. How can I be a provider of Ryan White services?
A. Call (615) 40-5671 and we will explain how an organization can apply to be a provider.

Q. What is the Nashville Transition Grant Area (NTGA) Ryan White Planning Council?
A. The Nashville Transitional Grant Area Planning Council is a community planning group that oversees the prioritization and allocation of Ryan White Part A funds. The Council has several major duties, including:

  • Determining the needs of people living with HIV/AIDS, especially those not in care
  • Setting priorities for the allocation of funds
  • Developing a comprehensive plan for the organization and delivery of health services

Q. When and where does the Planning Council meet?
A. The full Council meets on the third Tuesday of every month at the Lentz Public Health Center, 311 23rd Avenue North, Nashville; from 4:00 to 6:00 pm. Committees usually meet once a month. Meeting dates and times are subject to change.

Q. Who can I contact to get more information about the Ryan White program?
A. For general information about the program call (615) 340-5671. For information about the Planning Council call (615) 340-5623 or EmailEmail Us

Women, Infants, and Children Program (WIC)

Q. Where are the WIC clinics located, their hours of operation and telephone numbers?
A. The Health Department has three WIC clinics in Nashville

Woodbine WIC Clinic
224 Oriel Avenue
Telephone: (615) 862-7940
Hours: Mon-Fri 7:30-4:30 and Thursday open until 7:30 pm

East WIC Clinic
1015 East Trinity Lane
Telephone:(615) 862-6625
Hours: Mon-Fri 7:30-4:30 and Wednesdays open until 7:30pm

Lentz WIC Clinic
311 23rd. Ave. North
Telephone: (615) 340-7793
Hours: Mon-Fri, 7:30-4:30 and Tuesday open until 7:30pm

Q. How long can I expect a WIC certification to take when I visit a WIC clinic?
A. The process generally takes 1 1/2 -2 hours.

Q. What foods can I buy with a WIC Voucher?
A. Infants: First and foremost we promote breastfeeding, but if Mom chooses to supplement or to only formula feed, the program provides formula and at six months they also receive juice and cereal.

 Children (1-3 yrs old): receive milk, cheese, juice, eggs, beans and cereal.

 Children 3-5 yrs old and women receive the same as above but also receive peanut butter.

 Women who exclusively breastfeed receive the same as above but also receive carrots and tuna.

Q. Why can't I get whole milk with my WIC vouchers?
A. Anyone over the age of 2 will receive low-fat milk. WIC promotes healthy lifestyles and using low-fat milk is a great way to reduce calories and fat intake in the diet.

Q. What if I need more than the quantity of food listed on my voucher?
A. Since WIC is a supplemental program it does not meet 100% of the participants dietary needs.

Q. Does the WIC program provide emergency formula?
A. Participants receive food and/or formula vouchers at their scheduled appointments. If a participant uses all of the WIC issued formula before the next visit, the caretaker must provide breast milk or formula until returning to the WIC clinic for the next scheduled appointment.

Q. How do I get a new WIC folder?
A. The caretaker can get a new WIC folder by going to the WIC clinic and showing a WIC employee an official identification.

Q. What happens if I lose my vouchers?
A. Unfortunately the Health Department can not replace lost vouchers.

Q. How many times a year do I go to a WIC Clinic to receive nutrition education and vouchers?
A. Four times per year. At each visit you will receive nutrition education and three months of vouchers to be used during the month for which it is issued.

Q. Does WIC affect my eligibility for Tenncare, food stamps, child support, free/reduced school lunches or Family's First?
A. No, receiving WIC services will not affect your ability to receive these other services.

Q. What kind of formula does WIC offer?
A. The WIC program in Tennessee has a contract with Nestle Goodstart. Moms can receive Goodstart DHA/ARA, Goodstart Soy, or Goodstart Natural Cultures. We do not offer Enfamil Lipil, Similac Advance, Enfamil Lacto-free, or Similac Sensitive. If your child has a medical condition requiring a special formula, a prescription and special documentation from the pediatrician is required for all special formulas.

Q. What do I bring to my WIC certification visit?
A. See following list:

  • Current immunization (shot) record for children
  • Proof of address
  • Child’s I.D. (shot record, birth certificate, hospital bracelet, social security card)
  • I.D. for caretaker (picture I.D., birth certificate, social security card)
  • Proof of household income (check stub from last 30 days, tax return, food stamp letter, TennCare I.D.)
  • Proof of residency (picture I.D. with current address, lease agreement, rent receipt on letterhead, utility bill)
  • Children and legal guardian must be present
  • Proof of pregnancy (prenatal only, letter from doctor or health department, ultrasound photo)
  • WIC Voucher Envelope

Q. Do I need an appointment to sign up for WIC?
A. Yes, each WIC office sees patients by appointment only. Call your local WIC office to schedule your appointment. Lentz – (615) 340-5619; East – (615) 866-6625; Woodbine – (615) 862-7940.