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Accomplishments

Fiscal Year 2011-2012

  • Achieved 3rd place nationally in the Center for Digital Government’s “Digital Cities” survey, a measure of the quality and efficacy of the department’s efforts to reach strategic objectives as compared to other cities with a population of 250,000 or greater.
  • Led, in cooperation with Mayoral advisory committee, the creation and implementation of several Metro-wide security policies addressing the appropriate use of systems, information classification, confidentiality agreements, disaster recovery, information encryption and mobile computing.
  • With HR and General Services, developed the Basic Security Awareness Training course, an original web-based training course for Metro government employees. Created, developed, distributed and tracked the completion of this training on an individual employee basis with over 50% of Metro employees successfully completing in first 4 months..
  • Installed Voice-over-IP digital phone systems for Criminal Justice Center and Lentz Public Health facility to include improved call center functionality and call recording to better serve the public.
  • Migrated Metro Purchasing to a new in-house implementation of Oracle iProcurement.
  • The 24/7 ITS Technical Support Center assisted Metro employees with over 96,000 service requests.

ITS in the News

The Tennessean, February 23, 2014
Google Fiber rollout in Nashville must overcome many hurdles

The Tennessean, February 21, 2014
Nashville on list for Google Fiber expansion

Nashville Business Journal, May 31, 2013
Wi-Fi watch: Free access coming to a city near you?

Tennessean, April 3, 2013
Council nears deal with Comcast

Tennessean, January 11, 2013
Metro overhauls website; new look to launch today

Nashville Business Journal, June 8, 2011
Comcast makes new offer to Metro in fee dispute

Tennessean, May 23, 2011
Battle may play out on cable bill

Tennessean, Aug 13, 2010
Data breaches plague Metro

The City Paper, March 31, 2010
Metro joins social networking craze

Awards

In the 2011 Digital Cities Survey, the Metropolitan Government of Nashville and Davidson County placed 3rd.