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Strategic Roadmaps for Information Technology Services

3-D roadmap icon boxes in a row

Business Applications Roadmaps

Service Line Description
Business Solutions R12, EBS, ESS, Kronos, Oracle Hyperion PSB, SSS
Cityworks / Land PLL, AMS, Land management, Permits, Licensing, Workflow and Asset Management
Community Response Management (CRM) hubNashville, Salesforce
Databases MS SQL, Oracle, MS Access
Document Management and Imaging AX Web, Document Manager, and Kofax Capture Systems
File Sharing and Collaboration Sharepoint, OneDrive, FTP, Dropbox
IT Service Management (ITSM) MS Service Manager and Self-Service Portal, Cireson Web-based communications tools
Office 365 Exchange online, Office ProPlus, Outlook email and calendaring
Social Media Policy and support for official Metro Facebook, Twitter, etc.
Web and Mobile Applications In-house and vendor developed application support, including mobile apps

Data Roadmaps

Document Description
Open Data Open Data portal, Data Coordinators network, Socrata

IT Security Roadmaps

Service Line Description
Identity and Access Management Active Directory Directory Services, Active Directory Federated Services, PKI and certificate services, group policy, authentication services
Information Security Management Policy, risk management, incident response, information security awareness
Network Security Firewalls, remote access management, internet filtering, vulnerability assessments, endpoint protection (anti-malware and encryption), mobile application and device management

Infrastructure Roadmaps

Service Line Description
Cellular Devices and Service Cell phones, pagers, mobile internet hotspots
Cloud Infrastructure Management Support for Azure cloud systems
Data Center and Environmental Hosting, UPSs, environmental monitoring and control
Network Infrastructure Wired network
Physical Security Support Safety camera support/Milestone, Access Control/Lenel and P2000, Key Box
Safety Communications 800 MHz public safety radios, MEANS, Everbridge, Tornado Sirens
Server Infrastructure VMware servers, Storage Area Network (SAN), Commvault Backup Solution
Server Support Windows Server, Red Hat Linux, AS/400
Structured Cable Management Network, telephone, wireless and security cabling
Systems Lifecycle Management PC and server imaging, application deployment, asset inventory and management, workflow automation, patch management, performance and security monitoring
Unified Communications Telephone, Instant Messaging and video conferencing
Wireless Network Infrastructure Metro WiFi, Metro Free public WiFi

Customer Support Roadmaps

Service Line Description
Field Services Desktop, laptops, tablet support, software installation
Service Desk Help desk, Reporting IT issues, making requests for IT service

PEG TV Roadmaps

Service Line Description
Metro Nashville Network (MNN) Government Television
PEG Studio Studio management for NECAT

ITS Internal Support Roadmaps

Service Line Description
Business Continuity Management ITS internal business continuity / disaster recovery
Financial Support ITS internal financial support and customer billing
HR Support ITS internal human resources and employee support