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Mayor's Office of Performance Management

The Office of Performance Management is responsible for tracking impactful and relevant operating performance variations, identifying items that require immediate attention, and supporting data-based decision making. Our goal is to strengthen transparency and accountability within Metro by developing a metro-wide culture of ongoing performance reporting.

Shifting from on-demand analysis to continuous performance tracking, we have developed a set of measures with each department. View measures by the Mayor’s policy priority areas or by individual departments.

Policy Priority Areas

The following policy priority areas align with Mayor Cooper’s Four-Year Commitment Tracker. Navigate to Office of Performance Management metrics by policy priority area.

Service Level and Cost Monitoring

The Service Level and Cost Monitoring dashboards below allow the public to view performance of standard services, shedding light on the cost of government and helping set expectations for a variety of services provided by Metro agencies.

Although the data found using this website has been produced and processed from sources believed to be reliable, no warranty, expressed or implied, is made regarding accuracy, adequacy, completeness, legality, reliability or usefulness of any data. This disclaimer applies to both isolated and aggregate uses of the data. The Office of Performance Management provides this information on an “as is” basis. This site is still in the beta stage. If you find any errors or omissions, we encourage you to report them to the administrator.