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Nashville Office of Emergency Management Winter Weather Evening Update

2/18/2021

Metro Nashville Public Schools Open Virtually and Metro Nashville Government Buildings closed Friday, February 19, 2021

Updated Metro Government Closures

All non-essential Metro Nashville-Davidson County facilities are closed Friday, February 19, 2021 as Metro Nashville-Davidson County continues to experience severe winter weather.

Metro departments impacted by building closures are asking employees to work remotely when possible to ensure delivery of metro services.

Metro Nashville Public Schools

On Friday, February 19, Metro Nashville Public Schools will be open all virtually. This means attendance will be taken and all students, whether they would normally report to school in person or virtually, should log in and prepare for a full day of learning remotely.

Any additional closures after Thursday would result in extending the school year. As such, the district will be relying on virtual school days for any inclement weather events for the remainder of the school year.

Revised Phase-in Schedule for Students

As a result of the winter weather, Public Schools will be adjusting the phase-in of students back into school buildings for in-person learning.

  • 5th and 9th grade students will return on Tuesday, February 23 (originally scheduled for Thursday, February 18)
  • Grades 6, 7, and 8 will return on Friday, February 26 (originally scheduled for Thursday, February 25)
  • Grades 10, 11, and 12 will return on Wednesday, March 3, as originally scheduled.

Each day prior to the return of students will be an asynchronous learning day for those grade levels about to return. This will give teachers and staff time to prepare for the return of students.

This phase-in process is for students whose parents chose the in-person learning option back in September or December. Those who chose virtual learning will remain virtual for the remainder of the school year.

Nashville Community Education

Nashville Community Education's classes are virtual and will meet this week.

Students who need to get in touch with Nashville Community Education should email cecinfo@nashville.gov.

Metro Public Health

The COVID-19 Vaccine Clinic at the Music City Center is closed Friday, February 19.

The vaccine is being stored, is safe, and none is going to waste. People who had an appointment will be called to reschedule.

Those who had an appointment for their second dose should come back any day when the vaccine clinic is open.

All Public Health clinics are closed. Metro Animal Care and Control will be operating on call for emergencies.

Metro Social Services

The Metro Social Services Office building at 800 2nd Avenue is closed Friday, February 19. Social workers are working remotely.

Davidson County residents in need of immediate assistance, please call 615-862-6432.

Metropolitan Development and Housing Agency

MDHA offices are closed Friday, February 19, due to severe winter weather. Staff who can work from home will perform their work duties from home and virtual meetings will continue.

If you are a resident and need to report a maintenance emergency, please call your management office, and press 1 when prompted.

Metropolitan Development and Housing Agency Updates

Metro Action Commission (MAC)

Metro Action Commission buildings are closed Friday, February 19. Personnel will serve customers virtually Friday.

Calls and emails to the main office, Head Start and Early Head Start Centers will be handled by staff virtually.

The Head Start and Early Head Start classes will meet virtually on Friday, February 19.

Testing for the Adult Education HiSet Practice Test (GED) will be postponed from Wednesday, February 17 to Wednesday, February 24 if weather permits.

Courts

The Criminal Courts are open on Friday, February 19, at regular time for the General Sessions felony jail docket in 3A, the misdemeanor jail docket in 3C, and the domestic violence and order of protection docket in 4B, and the MTMHI Emergency Committal Docket.

If weather conditions necessitate a change, all interested parties will be notified.

The Criminal Court Clerk's office is closed other than the Bond office. If anyone has questions, they can reach someone in the Bond office at 615-862-5670.

Juvenile Court is open for emergency hearings only on Friday, February 19. Juvenile Court staff will be available by phone or email.

State Trial Courts

In-person proceedings are cancelled Friday, February 19.

Public Defender

The Public Defender's public lobby is closed Friday, February 19.

Essential staff members will be in the office to work court dockets that are running Friday and staff will be available by phone.

Circuit Court Clerk

The Office of the Circuit Court Clerk is closed to in-person access. The Circuit Court Clerk and Probate Court Clerk offices will be available by phone 615-747-8477 or 615-566-7082.

Online services such as CaseLink and eFile are available. Technical Support is also available.

Clerk and Master's Office

The Clerk and Master's Office is closed. E-filing remains available.

Office of Family Safety

For Order of Protection help, call 615-880-1100 between 9 a.m. and 5 p.m.

Please call 615-880-1101 after hours.

County Clerk

All branches of the Davidson County Clerk's Office are closed Friday, February 19.

For contact information, please visit the Davidson County Clerk's website.

The Davidson County Clerk's Office plans to return to normal business hours Monday, February 22.

Trustee

The lobby of the Office of the Metropolitan Trustee located on the Richard H. Fulton Campus is closed Friday, February 19, 2021 due to severe winter weather conditions and for the protection and safety of all employees and visitors to the Office of the Metropolitan Trustee.

Tax specialists will be available to answer calls 8:00 a.m. to 4:30 p.m. and the Donelson Hermitage Virtual Tax Relief Workshop is still scheduled for Thursday, February 18, 2021 at 6:00 p.m.

Register of Deeds

The Register's office at 501 Broadway is closed Friday, February 19 due to inclement weather.

Assessor of Property

The Office of Assessments remains closed to walk-in constituency services due to COVID-19 pandemic and Friday, February 19, 2021 due to inclement weather.

Staff will be working virtually and will promptly return phone calls and emails.

Please call 615-862-6080, send your email to assessorweb@nashville.gov, or check the Property Assessor's website to obtain information regarding your property and for updates.

Metro Arts

Metro Arts will be open during regular business hours as staff work remotely.

Residents may find information on how to attend Metro Arts meetings and contact Metro Arts staff at MetroArtsNashville.com.

Beer Board

The Beer Board offices are closed Friday, February 19 with staff working remotely.

Metro Parks

Community Centers, Sportsplex, Nature Center and Parthenon are closed Friday, February 19.

UT-TSU Extension

UT-TSU Extension will be open but operating remotely. Extension agents can be reached through social media or by emailing aes@nashville.gov.

Historical and Historic Zoning Commission

Metro Historical Commission will be open during regular business hours as staff work remotely Friday, February 19.

Farmers' Market

The Nashville Farmers' Market is closed on Friday, February 19.

The Farmers' Market will reopen Saturday, February 20, at 10:00 a.m.

Customers can order essential groceries by visiting the Nashville Farmers' Market website.

Staff will work remotely and may be reached by calling 615-880-2001 or by email at farmersmarket@nashville.gov.

Davidson County Election Commission

The Election Commission is closed on Friday, February 19.

For more information call 615-862-8600 or email vote.questions@nashville.gov.

Nashville Public Library

All Nashville Public Library facilities are closed.

NPL is suspending curbside and public computer reservation services for all library locations on Friday, February 19. Online services, including our online catalog, can be accessed at the Public Library website.

Other Metro Building Closures with Staff Working Remotely

  • Metro Codes
  • Planning Department
  • eBid Nashville
  • Metro Human Resources Offices
  • Human Relations Commission

Essential services, such as Metro Police and Nashville Fire emergency response, as well as road work and emergency cold weather sheltering, will continue.

To request non-emergency Metro services, visit hub.nashville.gov, use the hubNashville 311 app, or call 311 from 8 a.m. to 5 p.m. Monday through Friday.

Metro Nashville Public Works

All Metro Convenience Centers are closed Friday, February 19.

Public Works administrative offices are closed Friday, February 19.

Trash and Recycling Updates

Trash and recycling collection is suspended for the rest of this week. Trash and recycling collection will resume beginning Monday, February 22. Residents who missed their monthly recycling collection date due to the winter weather will have a rescheduled collection date. More information on rescheduled recycling collection dates is forthcoming.

Snow and Ice Removal Updates

Public Works crews continue to plow and salt primary and secondary routes across Davidson County. Crews have been out since 5:30 a.m. Sunday morning running 12-hour shifts and will continue efforts to ensure primary routes are passable. Water on streets that appear clear of snow and ice may refreeze this evening, creating hazardous road conditions. Drivers are urged to avoid roadways if possible.

WeGo Public Transit

Due to current weather conditions, WeGo Public Transit will continue operating limited service until the last bus departure from WeGo Central at 10:15 p.m. on Thursday, February 18. These same routes will begin the service day on Friday, February 19 at 6 a.m., and staff will assess road conditions for opportunities to add additional service throughout the day.

As a reminder, the bus routes currently in operation for the remainder of the day and scheduled to run tomorrow morning on snow detours (where applicable) are:

  • 3 West End/White Bridge
  • 7 Hillsboro
  • 18 Airport (interstate service only)
  • 22 Bordeaux
  • 23 Dickerson Road
  • 50 Charlotte Pike
  • 52 Nolensville Pike
  • 55 Murfreesboro Pike
  • 56 Gallatin Pike

The WeGo Star and 93 Star West End Shuttle will operate as regularly scheduled, but customers should anticipate delays due to weather.

WeGo Access (paratransit) service will operate in a limited capacity, providing service for essential trips such as medical appointments, prescription pick up, and grocery pick up only on Friday. Access staff will begin notifying customers tonight if their previously scheduled trips are affected by this change in service level. Access on Demand service will not be available.

Customer Care Call Center hours will be from 6 a.m. until 8 p.m. to help answer customer questions about service.

COVID-19 Community Assessment Centers

All COVID-19 Community Assessment Centers operated by Meharry Medical College, including at Nissan Stadium Lot "N," will remain closed through the end of the week due to inclement weather.

Metro Nashville Police Department

Conditions on primary roads and interstates have improved during the day. Neighborhood and secondary streets are mostly snow covered.

Between midnight and 3:45 p.m. Thursday, there were 32 property damage crashes and 5 injury crashes reported.

Officers are working for two hours beyond their normal shifts through Friday morning.

Office of Emergency Management Cold Patrols

The Nashville OEM Emergency Support Unit members will continue cold patrols in the evenings to check on members of the homeless community who are out in the cold.

OEM ESU members will also provide blankets, gloves, hand warmers, and other care items to those who would like them.

Transportation to the Extreme Cold Weather Overflow Shelter or other sheltering options will be arranged for people who want to get out of the cold.

Cold Patrol Results

Saturday 2/13/2021

  • 8 ESU Personnel - 48 manhours
  • 5 vehicles out working
  • 119 Blankets distributed (all time high)
  • 12 Blue plastic tarps
  • 36 Care packages created by Belmont Students

Sunday 2/14/2021

  • 8 ESU Personnel - 68 Manhours
  • 5 Vehicles out working
  • 25 Blankets distributed
  • 22 Care packages created by Belmont Students
  • 6 people transported to shelter

Monday 2/15/2021

  • 8 ESU Personnel - 56 Manhours
  • 17 Blankets distributed
  • 1 person transported to shelter

Tuesday 2/16/2021

  • 8 ESU Personnel - 40 manhours
  • 44 Blankets distributed
  • 2 People transported to shelter
  • 2 Stalled motorists assisted

Wednesday 2/17/2021

  • 10 ESU Personnel - 88 manhours
  • 46 Blankets distributed
  • 2 People transported to shelter
  • 4 Stalled motorists assisted

OEM ESU Winter Storm Response

OEM ESU members responded to boat dock collapse at Blue Turtle Bay Marina.

OEM divers and water rescue personnel assisted Nashville Fire Department with the rescue of people trapped on collapsed dock.

Assisted six EMS units and two fire trucks that were stuck in the snow/ice.

4 ESU personnel with two squad trucks stayed on-duty overnight in case a request for assistance was made.

Members of the Emergency Support Unit are unpaid and work in multiple specialties for the people of Metro Nashville-Davidson County.

Visit the ESU web page to learn more.

Extreme Cold Weather Shelter

Metro Social Services is asking all people to use Nashville Rescue Mission as the main access point throughout the day. Metro is coordinating with Nashville Rescue Mission.

An Extreme Cold Weather Shelter will open Thursday, February 18, at the Nashville Fairgrounds at 7:00 p.m.

The shelter is located at 500 Wedgewood Avenue, Nashville, TN 37203. The shelter is separate from the COVID-19 Homeless Shelter in operation at the Nashville Fairgrounds.

Due to COVID-19 protocols, Metro Social Services will encourage people to enter the shelters in the evening and then stay inside the shelter.

Metro Social Services is in touch with nonprofits to coordinate their questions around transportation, etc.

People should use the Nashville Rescue Mission first. People with pets are welcome at the Extreme Cold Weather Shelter.

You can find more information about the Nashville Cold Weather Community Response plan, including future Extreme Cold Weather Shelter openings at the Cold Weather Community Response website.

Clients Serviced

Since Saturday, Nashville has provided a total of 597 shelter beds and 18 pet stays in a COVID-19 safe environment at The Fairgrounds.

Saturday to Sunday

  • 102 people and 4 dogs
  • 60 people remained during the day on Sunday

Sunday to Monday

  • 135 people and 5 dogs
  • 90 people remained during the day on Monday

Monday to Tuesday

  • 166 people and 5 dogs stayed
  • 105 people remained during the day on Tuesday

Tuesday to Wednesday

  • 194 people and 4 dogs stayed
  • 145 people plan to stay during the day

Wednesday to Thursday

  • 217 people and 5 dogs stayed

Community Resource Center of Nashville

The Community Resource Center is asking for donations of hot hands, gloves, hats and blankets.

Community Resource Center has an online donation campaign available.

Community Resource Center has an Amazon wish list for donations.

Nashville Electric Service

Disconnections Suspended: No residential disconnections for nonpayment will take place Thursday because the high temperature is projected below 32 degrees Fahrenheit.

Metro Water Services

Metro Water Services (MWS) remains fully operational and the vital water services you depend on are safe and available.

Where possible, employees are working remotely.

The Customer Services Center can be reached by calling 615-862-4600 or emailing Online@Nashville.gov.

All payment channels, except for the over-the-counter transactions, are available, including the two outdoor kiosks.

Water Services will only be responding to emergency work orders and will not be making scheduled water and sewer taps, etc. until outside temperatures return to above freezing.

For leaking or broken pipes within your home, contact a plumber.

Leaking or broken water mains should be reported to 615-862-4600 immediately.

Customers are urged to take necessary precautions to prevent water pipes in your home from freezing:

  • Remove all exterior hose connections and insulate the hose bibs.
  • Cover foundation vents.
  • Insulate exposed water pipes.
  • Allow your home's warmer air to reach the water pipes by opening cabinet doors.
  • Allow a small trickle of water, about the size of a pencil lead, to run from a cold-water faucet.
  • Keep meter box closed to prevent cold air from reaching the meter and the pipes.
  • Locate the water shut-off valve inside your home. The ability to quickly close this valve may prevent further damage to your home if one of your interior pipes burst.  The shut-off valve may be in the basement, under the kitchen sink, in a utility closet, near the hot water heater, or even under your home in a crawl space. If you think you have found it, be sure to test it and consider labeling it so it is easy to locate.

If you do experience frozen water lines, remember to never use open flames. An open flame could cause the water in the pipe to turn into steam and build up enough pressure to split the pipe. Sometimes ice in a pipe will melt if you warm it with a hair dryer or wrap it in hot towels.

Additional Resources