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Metro Action prepares for increased requests for Assistance beginning Monday


Agency encourages mail in option for customers seeking assistance with energy payments

NASHVILLE, Tenn. – Beginning Monday (July 2) the Metropolitan Action Commission expects an increased amount of customers seeking assistance at its downtown location due to the beginning of the new program year.

Metro Action provides assistance once per program year to income eligible Davidson County residents with household expenses such as utility payments, rent, mortgage, and property taxes. The program year starts at the beginning of July and ends June 30, 2013.

The Low Income Home Energy Assistance Program (LIHEAP), which receives the largest amount of requests, helps with utility payments such as electricity and natural gas bills. Although customers may come to the agency to complete an application for help, the agency encourages customers to use the mail in option especially during peak times such as the beginning of the program year.

The 2012-13 applications for the energy assistance will be available online beginning July 2 at Customers will be able to print the application, attach the supporting documentation and mail it to the agency. Applications will also be available at the main Metro Action location, the Nashville Electric Service, Metro Social Services, and all public libraries.

Customers requesting assistance with emergency services such as rent, mortgage and deposits are seen by appointment to complete their request. To schedule an appointment customers may contact the agency by phone (615-862-8860, Extension 100), e-mail ( or visit the main office.

The Metro Action office moved last fall to the Clifford Allen Building located at 800 2nd Avenue North. Customer Care hours are Monday through Thursday from 8am until 3pm. Parking is available on site. Metro Action will be closed on Wednesday, July 4 in observance of Independence Day.

Funding from the Tennessee Department of Human Services as a pass through grant from the U.S. Department of Health and Human Services, allows the Metro Action Commission to administer the Low Income Home Energy Assistance Program and the Community Services Block Grant program in Davidson County.