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New Queue Management System Unveiled at Development Services Center


Software will allow customers seeking permits to sign in remotely, instead of waiting in the lobby

Mayor Megan Barry stopped by the Development Services Center this morning to demonstrate the new QLess waiting system that will allow for remote sign-in for residents, businesses and employees seeking building, short-term rental property or trade permits, as well as those seeking answers to zoning questions.

“Nashville is growing at a tremendous pace, with $3.7 billion in permits issued last fiscal year and even more expected for FY16-17. This increase in demand for permits has caused people to spend more time waiting and less time working, costing them or their businesses time and money in the process,” said Mayor Barry. “The QLess system will help to modernize the permitting process and allow residents, employees, and business owners to be more productive and efficient with their time. I want to commend the Codes Department for finding innovative ways to improve upon the services Metro provides.”

QLess is a software program designed to give customers the option to remotely sign in to a queue. This allows customers to use their time on other activities while still being in line. Once signed in, QLess will send text messages updating the customer’s wait time and allow them to move down in the line if they can’t be there in time for their name to be called. Those who sign in on location will be given an estimated wait time, allowing them to leave and come back if necessary.

“QLess is much like software designed to allow you to sign in to a restaurant’s waiting list before you arrived, which is how I had the idea to pursue this technology,” said Terry Cobb, director of the Metro Codes Department. “The great thing about the program is that it will adapt as more people use the system, providing even more accurate wait times for customers. This is one of many ways in which we are working to makes the permitting process as user-friendly and convenient as possible.”

Kayla Joslin, with Joslin & Sons Signs, served as a beta tester for the online sign-in feature of the software system. “The QLess system has already dramatically improved my workday by allowing me to spend more time at the office or on other job sites, and less time waiting at the Codes Department,” said Joslin.

QLess is available on both Android and iOS devices or can be accessed via The Development Services Center is on the first floor of the Metro Office Building at 800 2nd Avenue South.