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Utilities Offering Late Fee Waivers, Suspensions of Cut-Offs, Financial Assistance


Metro Water Services

Metro Water Services will suspend cut-offs and waive late fees for the month of March.

Customers who have a good credit history with Metro Water Services and have found themselves experiencing financial hardship due to the storm may request a payment plan for outstanding balances by calling 615-862-4600.

This information is also posted on the storm response webpage.

Nashville Electric Service

Nashville Electric Service (NES) suspended all disconnects, including disconnects for nonpayment, following the tornadoes last Tuesday. The suspension of disconnects will remain in place until April 1, 2020. At that time, we will need to reevaluate our restoration efforts and resources. At the direction of TVA, our regulator, NES will resume disconnection upon completion of our recovery/restoration efforts. NES is committed to working with customers who have been impacted by the tornadoes. We encourage all customers who have concerns about payment to contact Customer Relations at 615-736-6900.

Piedmont Natural Gas

CHARLOTTE, N.C. – Piedmont Natural Gas has received approval from the Tennessee Public Utility Commission to significantly decrease natural gas rates for all customers in its Tennessee service territory. The decrease is effective immediately and will be reflected in customers’ March 2020 bills.

Read the full March 11, 2020 Press Release: Piedmont Natural Gas bills to significantly decrease for Tennessee customers

NASHVILLE, Tenn. – Piedmont Natural Gas today announced it is contributing $200,000 in aid to organizations helping Nashville and Mount Juliet residents recover from the tornado that hit the area March 3.

Read the full March 6, 2020 Press Release: Piedmont Natural Gas offers assistance to Nashville residents and customers impacted by destructive tornado