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Although Customer Service Lobby is Closed, Metro Water Services Remains Fully Operational


Metro Water Services wants to assure customers that we remain fully operational and the vital water services you depend on are safe and available.

The Customers Services Center lobby, 1700 2nd Ave N, is closed. Customer Service representatives can be reached by calling 615-862-4600 or emailing

All payment channels, except for the over-the-counter transactions, are available, including the outdoor kiosk.

Metro Water Services will not assess late fees or disconnect water services to any of our customers for the next two months.

Customers facing financial hardship during these trying times will be allowed to defer payment for a two month period by calling 615-862-4600. Account balances that are deferred will be evenly spread out over a 12-month period.