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Homeless Management Information System

Homeless Management Information System (HMIS) is a web-based software application. It serves as the primary database for collecting critical data on households in that are served by projects intended to prevent and end homelessness.

It collects and reports on client-level information about who clients are, including:

  • when they were served
  • what their circumstances were when they entered a project
  • whether they changed
  • what services were provided

Why use the Homeless Management Information System?

Every Continuum of Care is required to have a single system in order to receive funding from the Department of Housing and Urban Development.

We use the system to measure project effectiveness, generate an unduplicated count of homeless persons for the Continuum of Care, and help understand the extent and nature of homelessness and patterns of service use.

The more agencies that participate, the better we can provide services and demonstrate our community’s effectiveness in ending and preventing homelessness.

A robust system serves as a central hub for storing and de-duplicating data and can help to effectively guide community planning.

The use of this system to collect and analyze data drives system infrastructure, strengthens planning, increases knowledge about people served, identifies gaps in services, and simplifies the data collection process for the community.

More about Nashville’s System

Nashville's Product is Community Services (formerly ServicePoint), from WellSky. This software exceeds HIPAA requirements.

Find out more about Wellsky Community Services.

The U.S. Department of Housing and Urban Development recently awarded Nashville with a Homeless Management Information System (HMIS) Capacity Building Project Grant of $150,000 over a two-year period to implement high data quality measures, and to improve data functionality and usage. As a result, one goal is to be able to produce de-duplicated annual numbers of the local homeless population through HMIS. The HMIS Capacity Building Project Grant agreement went into effect in October 2019.

The Homeless Impact Division is currently soliciting for a portion of the HMIS Capacity Building grant implementation. Specifically we are looking for a consultant to help our team with data visualization. If you cannot view this consultant solicitation document, please email The submission deadline is January 31, 2020.

All questions and requests for training should be submitted by the agency’s designated Point of Contact to Nashville’s Homeless Management Information System Help Desk.

Email for support.

System Lead and Staff

The Homeless Impact Division of Metro Social Services was voted by the Continuum of Care voting body to serve as the System Lead in May 2018 and the federal Department of Housing and Urban Development, and local government approved the transfer in November 2018.

The System Lead is responsible for managing the system for the Continuum of Care’s geographic area, in accordance with the requirements of the Program Interim Rule and any requirements prescribed by Housing and Urban Development.

Current Staff

  • Administrator: Rachel O’Connor Cook

Advisory Committee Members

  • Freddie O’Connell, Council Member District 19, Chair
  • April Calvin, The Salvation Army
  • Martina Condron, Room In The Inn
  • Stephanie Cooper, Centerstone
  • Ben Grady, Nashville Rescue Mission
  • Traci Pekovitch, Mental Health Cooperative
  • Steve Reiter, Continuum of Care Member
  • Whitney Riddell, Veterans Administration
  • Rachel O. Cook, Metro Homeless Impact Division Staff

Homeless Management Information System (HMIS) Access, Forms, and Governance Documents

Local Documents

Nashville-Davidson County is in the process of updating all required documents. As the new Homeless Management Information System Lead for Nashville-Davidson County, we will post each document once it is finalized. Until then, the old versions are available on the Metropolitan Development and Housing Authority (MDHA) Website. Metropolitan Development and Housing Authority served as the previous Homeless Management Information System Lead.

Federal Documents from the Department of Housing and Urban Development (HUD)

Training Video

The Privacy and Security Standards Software Training is now available online. This training is for all end users that have access to the system. If you are a trained end user and have forgotten the password to access this video, please contact