Skip to Content
Water Services

Services Provided by the Metro Water Services Department

Metro Water Services provides the following services at no extra charge:

Call 615-862-4600

Leak Investigation

  • Plumbing leaks investigation

Meter Reading Verification

  • Water meter reread/ verification

Meter Tests

  • Water meter testing/ exchanges

Flow Testing

  • Service line* volume flow testing

Sewer Main Clog Investigation

  • Sewer main inspection
  • For more information on property owners’ sewer line responsibilities, see the downloadable brochure.

Seasonally Reduced Sewer Charges

  • Sprinkler credit
  • Residential customers only
  • Automatically adjusted - April through November

For more information about this benefit, please visit Assistance Programs

*This test determine the volume of water flowing through your service line (the line between the water meter and your house).



Monday-Friday, 7 a.m.-3:30 p.m.
Call 615-313-PURE or 615-880-2420

After Hours
Call 615-862-4600

Or email the Water Quality group

Floodplain Inquiry

Call 615-862-6038 to inquire if a property is in a floodplain.

Grading permit applications (Development Review)

Call 615-862-4705 or 615-862-4588 to check status of a grading permit application.

Emergency Service

Call 615-862-4600

  • Available 24/7
  • Report an overflowing sewer
  • Report a leak in the street or meter box
  • Report a broken water line in a street or yard
  • Urgent water quality or construction questions
  • Urgent repair questions
  • Report Flooding
  • Report an emergency drainage concern

Email: Emergency Request

Emergency Page