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Water Services

Water Services Information for Developers

November 16, 2020: Effective immediately, Metro Water Services Development Services will resume taking in person payments. Payment by check is preferred; however, credit card payments will also be accepted. Water, sewer or stormwater payment permits must be set up prior to your attempt to pay. 

After you obtain payment numbers, check payments can be made at the front desk of Metro Water Services Development Services and credit card payments can be paid with our permit writers. We will accept in person payments Monday-Friday 8 a.m.-2:30 p.m. 

We will continue to be open Tuesday and Friday from 8 a.m.-12 a.m. for meter exchange and meter pick-up but are currently not accepting walk-ins for any other topic. All questions or permit requests should be directed to mws.ds@nashville.gov.

October 15, 2020: The requirements of Order 8 – Cloth Face Coverings or Mask Order- from the Chief Medical Director of MPHD as enacted on June 28, 2020, and BL2020-285 as enacted on July 8, 2020, applies to all construction sites subject to Metro permits. The failure to enforce mask and social distancing requirements under emergency health orders at worksite may result in the issuance of a stop work order and temporary suspension of my permit.

Please ensure all employees and contractors adhere to the order. We encourage you to post the attached resources on the jobsite as a daily reminder.

Important Notices

2020 Fee Changes

Development Fee changes went into effect January 1, 2020. For more information about changes to rates and fees visit our new rates webpage.

Review Requirements

In an attempt to streamline our process and help facilitate a speedier review, plans that do not include the items listed below will not be accepted for review and will be returned without comment.

Please fill out (type) the corresponding Development Services Transmittal Form linked below and include with each submittal.

Fee Worksheet

Walk-in Customers

The review engineers no longer accept walk-in customers. Please call 615-862-7225 or email Development Services to schedule an appointment time with the engineer.

Plan Submittals

Development Services Transmittal Form and Fee Worksheet shall be filled out completely and included with each submittal. Electronic copies shall be submitted through our FTP site at mws.nashville.gov.

Please see the FTP Site File Naming Convention on how files shall be submitted to the FTP.

Combined Sewer Elimination Program (CSEP)

Effective November 1, 2019 all new projects in the Combined Sewer System (CSS) service area will require a pre-application meeting with CSEP staff prior to submittal. Our staff will work in partnership with property developers to identify ways to reduce sewer overflows to support the objectives of the Clean Water Nashville program. To schedule a pre-application meeting, please email Courtney Larson.

Terminology Guide

Download our helpful terminology guide for definitions and acronyms you may come across during review.

Water and Sewer Review

The following steps are the process, in order, for Water and Sewer Review:

  1. Submit a request for water and sewer availability
  2. Capacity study is performed and a response is sent to the customer outlining capacity fees and requirements
  3. Capacity fees are paid and an availability letter is sent to the customer
  4. Plan review and approval.
  5. Pre-construction meeting is held
  6. Public water and/or sewer extensions constructed
  7. Construction is completed and approved by Metro Water Services Inspector.
  8. Run to curbs are completed
  9. Record Drawings are sent and approved by Metro Water Services Inspector.
  10. Apply for water and sewer taps
  11. Use and Occupancy letter is released once all items are installed correctly and pass final inspection.

Stormwater Review

The following steps are the process, in order, for Stormwater Review:

  1. Plan Submittal
  2. Plan Review and Approval
  3. Pre-Construction Meeting
  4. Erosion Prevention and Sediment Control (EPSC) Installation
  5. Initial Erosion Prevention and Sediment Control Inspection
  6. Grading Permit Issuance
  7. Routine Erosion Prevention and Sediment Control and Municipal Separate Storm Sewer System (MS4) Inspections
  8. As-Built Submittal
  9. Final Inspection and Approvals

Low Impact Development

The Low Impact Development (LID) Manual is a site design approach that utilizes Green Infrastructure to meet a development site’s post development stormwater runoff water quality requirements. This approach satisfies the new MS4 Permit requirement to infiltrate, evapotranspire, or harvest and use the first inch of rain.

Water Quality Buffers

New development and significant redevelopment sites are required to preserve water quality buffers along Metro’s community waters, which include streams, rivers, springs, lakes, ponds, and wetlands. Please see Metro’s Stormwater Management Manual, Volume 1, Section 6.9 for additional information.

Stormwater Control Measures

Permanent stormwater treatment practices or control measures taken to mitigate changes to both quantity and quality of urban runoff caused through changes to land use from development.

Pipe Inspection and Evaluation Guidance

Pipe Inspection and Evaluation Guidance Document

Provide Guidance for the inspection and quality control requirements of pipe that is to become the responsibility of Metro Nashville to maintain.