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Water Services

Metro Water Services (MWS) - Development Services: Water, Sewer and Stormwater Information

Submittal E-mail Addresses for Development Related Processes

All requests are responded to in the order received; please refrain from duplicate submissions and/or incomplete submittals as this will cause a delay in response.

Important Information

Most requests for water, sewer or cross connect permits require submittal from a licensed plumber. Exceptions may include requests for sewer/water locates and inspection rescheduling.

Include location address and type of request in the subject of the email.

Water and sewer permits must be created before making any related payments. Once the permit has been created and verified through the database, payment can be accepted. These service requests must be submitted to mws.ds@nashville.gov.

Payments may be made in person at the Metro Office Building, 1st Floor at 800 2nd Ave. Checks are preferred but credit cards are accepted. All payments must include name, contact info and permit number.

Making a payment for a tap does not place you on the schedule. After tap fees have been made, a licensed plumber must request to schedule a tap when they are ready to perform the work. All Metro Public Works permits (excavation, lane closure, etc.) must be secured and verified prior to scheduling a tap.

When scheduling taps and a TEE, an inspection is also required for the TEE and must be requested on the request form. If a TEE inspection s not requested, it will not be scheduled.

Final water, sewer and cross connect inspections must be complete before a U&O is issued. Plan and request inspections well before the final U&O is needed.

All water meter inspections are auto generated to ensure ability to locate and bill by Metro Water Services:

  • Initial inspections are automatically scheduled for 30 business days from permit issuance.
  • Subsequent inspections are automatically scheduled for 30 business days from last failed inspection.
  • Subsequent inspections after passing are generated for 120 business days from passing inspection.
  • Inspection dates can be changed by emailing mws.ds@nashville.gov
  • If a meter passes a final inspection on the first inspection, no further inspections will be necessary.
  • Please ensure that the meter, meter box, lid, all connections and interior of the meter box are in a condition to inspect. For a copy of the meter inspection checklist, please email mws.ds@nashville.gov

If you need to speak to someone regarding your Water, Sewer or Stormwater permit, please call 615-862-7225. If you reach voice mail, please include your name, contact number, permit number and reason for call in the message and you will be contacted as soon as possible.

Important Notices

2020 Fee Changes

Development Fee changes went into effect January 1, 2020. For more information about changes to rates and fees visit our new rates webpage.

Review Requirements

In an attempt to streamline our process and help facilitate a speedier review, plans that do not include the items listed below will not be accepted for review and will be returned without comment.

Please fill out (type) the corresponding Development Services Transmittal Form linked below and include with each submittal.

Fee Worksheet

Walk-in Customers

The review engineers no longer accept walk-in customers. Please call 615-862-7225 or email Development Services to schedule an appointment time with the engineer.

Plan Submittals

Development Services Transmittal Form and Fee Worksheet shall be filled out completely and included with each submittal. Electronic copies shall be submitted through our FTP site at mws.nashville.gov.

Please see the FTP Site File Naming Convention on how files shall be submitted to the FTP.

Combined Sewer Elimination Program (CSEP)

Effective November 1, 2019 all new projects in the Combined Sewer System (CSS) service area will require a pre-application meeting with CSEP staff prior to submittal. Our staff will work in partnership with property developers to identify ways to reduce sewer overflows to support the objectives of the Clean Water Nashville program. To schedule a pre-application meeting, please email Courtney Larson.

Terminology Guide

Download our helpful terminology guide for definitions and acronyms you may come across during review.

Water and Sewer Review

The following steps are the process, in order, for Water and Sewer Review:

  1. Submit a request for water and sewer availability
  2. Capacity study is performed and a response is sent to the customer outlining capacity fees and requirements
  3. Capacity fees are paid and an availability letter is sent to the customer
  4. Plan review and approval.
  5. Pre-construction meeting is held
  6. Public water and/or sewer extensions constructed
  7. Construction is completed and approved by Metro Water Services Inspector.
  8. Run to curbs are completed
  9. Record Drawings are sent and approved by Metro Water Services Inspector.
  10. Apply for water and sewer taps
  11. Use and Occupancy letter is released once all items are installed correctly and pass final inspection.

Stormwater Review

The following steps are the process, in order, for Stormwater Review:

  1. Plan Submittal
  2. Plan Review and Approval
  3. Pre-Construction Meeting
  4. Erosion Prevention and Sediment Control (EPSC) Installation
  5. Initial Erosion Prevention and Sediment Control Inspection
  6. Grading Permit Issuance
  7. Routine Erosion Prevention and Sediment Control and Municipal Separate Storm Sewer System (MS4) Inspections
  8. As-Built Submittal
  9. Final Inspection and Approvals

Low Impact Development

The Low Impact Development (LID) Manual is a site design approach that utilizes Green Infrastructure to meet a development site’s post development stormwater runoff water quality requirements. This approach satisfies the new MS4 Permit requirement to infiltrate, evapotranspire, or harvest and use the first inch of rain.

Water Quality Buffers

New development and significant redevelopment sites are required to preserve water quality buffers along Metro’s community waters, which include streams, rivers, springs, lakes, ponds, and wetlands. Please see Metro’s Stormwater Management Manual, Volume 1, Section 6.9 for additional information.

Stormwater Control Measures

Permanent stormwater treatment practices or control measures taken to mitigate changes to both quantity and quality of urban runoff caused through changes to land use from development.

Pipe Inspection and Evaluation Guidance

Pipe Inspection and Evaluation Guidance Document

Provide Guidance for the inspection and quality control requirements of pipe that is to become the responsibility of Metro Nashville to maintain.