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Injury On Duty

Metro’s Injured on Duty (IOD) program provides quality medical treatment – at no cost – to Metro employees who are injured on the job. Metro's IOD program is a self-insured program administered by Alternative Service Concepts (ASC) and is not workers' compensation and therefore is not subject to workers' compensation regulatory requirements.

ASC’s role is to manage the IOD injury claim process, assist employees in coordinating their medical care while ensuring their successful return to work. Full and rapid recovery is the goal for any Metro employee who is injured on the job.

No payment shall be made when personal injuries were due to the employee's willful misconduct, intentional self-inflicted injury, intoxication, or willful failure/refusal to use a safety appliance or perform a duty required by law. No payment shall be made in the case of death due to sickness or disease.

Employees may seek treatment at the nearest emergency medical facility for urgent and life-threatening conditions.

As of January 1, 2015, in order for the Metro Government to bear the expense of the treatment of an occupational injury, all non-emergency treatment shall be furnished to injured employees at the Metro IOD Clinic. The clinic is located at 337 21st Ave. North, Nashville, TN. 37203. The clinic's telephone number is 615-880-2400.

The network of providers for the IOD program is provided through Metro's IOD Program Administrator, ASC.

Click here for a list of network and pharmacy providers: www.viiad.com/metro

For assistance regarding network providers, please contact your ASC adjuster or call 615-360-2800.

If You Are Injured on the Job

  1. Report your injury to your supervisor immediately. If your injury is urgent or life-threatening, please seek treatment immediately from the nearest hospital.
  2. Your supervisor will complete the necessary injury forms and submit them to ASC. You may need to sign these forms. Please coordinate with your supervisor accordingly.
  3. As of January 1, 2015, in order for the Metro Government to bear the expense of the treatment of an occupational injury, all non-emergency treatment shall be furnished to injured employees at the Metro IOD Clinic. If you require specialist care, you will be offered choices from the IOD Specialty Network by an ASC representative on-site at the Metro IOD Clinic.
  4. Report back to your supervisor and/or case adjuster following your visit to the physician with all required paperwork (201 Form).

If You Have an Existing IOD Case Prior to January 1, 2015

All existing IOD cases prior to January 1, 2015 shall be allowed to continue treatment with their current approved physician. If that physician is an IOD Network Provider, the physician's office have been notified of ASC's involvement and subsequent treatment and billing will be handled accordingly. If that physician is not an IOD Network Provider, he/she may still send the medical bills to ASC where fee schedule reductions will be applied. There will be no out-of-pocket expense reimbursement. Such employees have been advised that they can continue treatment with their physician.

Treatment OptionsRed Cross bandages

for both New and Existing IOD cases

Emergency Care

All Metro Nashville hospitals and many surrounding county hospitals are covered at 100% for IOD cases (contact ASC for a full list of providers).

Metro IOD Clinic

With treatment at the Metro IOD Clinic, you incur no out-of-pocket expenses and all treatment is covered at 100%. The clinic is located at 337 21st Ave. North, Nashville, TN. 37203. The clinic's telephone number is 615-880-2400.

IOD Specialty Network

The employee may seek treatment from an IOD Specialty Network provider. The employee incurs no out-of-pocket expenses under this network. All treatment, including pharmacy, is covered at 100%. If an employee requires specialist care, they will be offered choices from the IOD Specialty Network by an ASC representative on-site at the Metro IOD Clinic or by contacting their ASC adjuster.