Injury On Duty
Metro’s Injured on Duty (IOD) program provides quality medical treatment – at no cost – to Metro employees who are injured on the job. Metro's IOD program is a self-insured program administered by Alternative Service Concepts (ASC) and is not workers' compensation and therefore is not subject to workers' compensation regulatory requirements.
ASC’s role is to manage the IOD injury claim process, assist employees in coordinating their medical care while ensuring their successful return to work. Full and rapid recovery is the goal for any Metro employee who is injured on the job.
No payment shall be made when personal injuries were due to the employee's willful misconduct, intentional self-inflicted injury, intoxication, or willful failure/refusal to use a safety appliance or perform a duty required by law. No payment shall be made in the case of death due to sickness or disease.
Employees may seek treatment at the nearest emergency medical facility for urgent and life-threatening conditions.
As of January 1, 2015, in order for the Metro Government to bear the expense of the treatment of an occupational injury, all non-emergency treatment shall be furnished to injured employees at the Metro IOD Clinic. The clinic is located at 337 21st Ave. North, Nashville, TN. 37203. The clinic's telephone number is 615-880-2400.
The network of providers for the IOD program is provided through Metro's IOD Program Administrator, ASC.
Click here for a list of network and pharmacy providers: www.viiad.com/metro
For assistance regarding network providers, please contact your ASC adjuster or call 615-360-2800.