Skip to Content

Contact Water Services

Department Contact Information
Division (Location, Contact if available) Phone Number(s) Email
24/7 Emergency Service 615-862-4600 mwsdispatchers@nashville.gov
Customer Services Center
1700 3rd Ave. North 37208
Office Hours: 8am – 5pm, Monday-Friday
Martha Segal, Assistant Director of Customer Service
615-862-4600
615-862-4837 (FAX)
martha.segal@nashville.gov
Public / Media Relations
Sonia Allman, Public Information Officer
615-862-4494 sonia.allman@nashville.gov
Development Services
800 2nd Ave. South 37210
Office Hours: 7:30am - 4pm, Monday-Friday
Payments must be received by 3pm.
615-862-7225
615-862-7257 (FAX)
mws.developmentservicescenter@nashville.gov
Administrative Offices
1600 2nd Ave. North 37208
Scott Potter, Director
615-862-4505
615-862-4929 (FAX)
N/A
Engineering
Cyrus Toosi, Assistant Director of Engineering
615-862-4555 cyrus.toosi@nashville.gov
Safety
William Coleman
615-862-4862 william.coleman@nashville.gov
Finance/Accounting
Tony Neumaier, CPA
615-862-4782 sabrina.griffin@nashville.gov
Human Resources
Ivan Davis
615-862-4530 ivan.davis@nashville.gov
Central Laboratory
Hugh Garrison
615-862-4591 hugh.garrison@nashville.gov
Water and Sewer Treatment Plants
David Tucker, Assistant Director of Operations
615-862-4513
615-862-4929 (FAX)
david.tucker@nashville.gov
System Services
1450 Lebanon Pike Nashville, TN 37210
Hal Balthrop, Assistant Director of System Services
615-862-4800
615-862-4839 (FAX)
hal.balthrop@nashville.gov
EPA Safe Drinking Water Hotline 800-426-4791 N/A
Stormwater Quality
1607 County Hospital Road Nashville, TN 37218
615-880-2420 stormwater@nashville.gov
Stormwater Review
800 2nd Ave South Nashville, TN 37210
615-862-4705 or 615-862-4588 N/A
Stormwater Maintenance
1607 County Hospital Road Nashville, TN 37218
615-862-4600 (Option 4) stormwater@nashville.gov