Emergency Service

• Available 24/7
• Report an overflowing sewer
• Report a leak in the street or meter box
• Report a broken water line in a street or yard
• Urgent water quality or construction questions
• Urgent repair questions
• Report Flooding
• Report an emergency drainage concern

Email: Emergency Request

Stormwater

Maintenance

Call: (615) 862-4600 (option 4) to

• Report a new drainage concern
• Follow up on a previously reported drainage concern
• Stormwater questions
• Report a stormwater concern online form
• Stormwater Maintenance Page

Pollution

Call: (615) 313-PURE or (615) 880-2420 - Monday-Friday 7AM-3:30PM

• Dumping into a storm drain
• Wastewater discharge into a storm drain
• Complaint of illegal dumping into the storm sewer system, creek or stream
• Pollution Prevention Page

If you are seeing foam or an orange sheen in a creek or stream, read these pages before making a report. 

• Foam in Surface Water
• Iron Bacteria In Surface Water

After Hours Call (615) 862-4600 (option 3) -- note to the emergency dispatch center that the issue relates to "Stormwater/Water Quality"

Email: Stormwater Quality Issues

Floodplain Inquiry

Call (615) 862-6038 to inquire if a property is in a floodplain.

Grading permit applications (Development Review)

Call (615) 862-4705 or (615) 862-4588 to check status of a grading permit application.

• Grading Permit Page