In Case of Emergency
Please call 9-1-1 to request ambulance, fire, or police response or go to your nearest emergency room.
For non-emergency situations, please call 615-862-8600.
The 9-1-1 system works on an automatic call distribution environment. This means that 9-1-1 calls always take priority over non-emergency calls and the call is sent to the first available calltaker. If all calltakers are on other calls, you will receive the recording letting you know you did reach 9-1-1 and to stay on the line. If you hang up, the call will remain in the queue to be answered and the calltaker will still have to call back to determine what’s wrong.
Employees at the Emergency Communications Center are responsible for answering 9-1-1 and non-emergency 615-862-8600 calls daily. However, there is a clear focus on answering 9-1-1 calls first. With this in mind, citizens should be aware that significant wait times can occur on the 8600 line at anytime.
9-1-1 should only be used when there is a life-threatening emergency. This could be medical, fire or police. If there is any danger to someone’s life or situation where the person causing the problem is still around, call 9-1-1. It is best in all medical situations to use 9-1-1.
615-862-8600 is used for “urgency without emergency.” This can be anything other than a life-threatening situation.
The calltakers ask questions based on protocols that help determine what’s wrong and how many responders need to go. The questions that are asked are to protect the public and the first responders.
Thank you for your positive feedback. Please email [email protected] or call them at 615-401-6222 and give them the details of your commendation.
We are striving to ensure all employees provide professional assistance to all callers. If you have a complaint, you may contact the ECC Support Section by phone at 615-401-6222 or by e-mail at [email protected] Your complaint will be investigated and someone will contact you with the results.
You can contact the Traffic Division directly by calling 615-401-6304.
RapidSOS teamed up with American Heart Association, American Red Cross, and Direct Relief. You can create a free and simple Emergency Health Profile to send life-saving information to 911 and first responders in an emergency. Do it now and share this info with everyone you care about!