hubNashville is a comprehensive customer service system, that makes it easier for people to connect with Metro representatives in order to make service requests, ask questions, and share feedback. hubNashville is a one-stop shop currently available by phone and online, that is easy to use, and doesn’t require a user to know which department they need to contact.
Create your own hubNashville account!
If you create an online hubNashville Community account you can access the hubNashville Community portal and also download the hubNashville Mobile App. You will be able to enter and track your requests and access Knowledge Based Articles from anywhere! You will also still be able to submit requests anonymously.
To create an account in hubNashville and download the mobile app, please follow the directions in the articles listed below in the ‘How do i…’ section.
Visualize hubNashville Statistics
Experiment with our new Interactive Dashboard Tool and take a deeper dive into what Metro is doing for you.
News
During May 2026, we attended to 26,354 Requests. Among the most frequently used request categories were:
- Abandoned Vehicles (211)
- Brush Collection (125)
- Cars Parked on Lawn (191)
- Cart Services (Non-Missed Trash or Recycling) (1,417)
- Dead Animal Pickup (165)
- Illegal Dumping (220)
- Improperly Parked Vehicles (502)
- Junk and Debris (361)
- Missed Recycling (727)
- Missed Trash (1,459)
- New Trash or Recycling Service Account Activation (384)
- Noise Violations Non-construction related (492)
- Overgrowth on Right Of Way (227)
- Noise Violations Construction Noise (91)
- Roadwork Complaint (114)
- Potholes (476)
- Request Non-Emergency Police Assistance (2,433)
- Residential Complaints (334)
- Shared Scooter and Bike Issues (110)
- Sidewalks (158)
- Traffic Light Issues and Traffic Light Timing (236)
Contact
- Call 311 inside of Davidson County
- Call 615-862-5000 inside or outside of Davidson County
- Visit hub.Nashville.gov
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Last updated: June 2, 2026 at 7:23 AM