For Fiscal Year 2015 on May 1, 2015
- Provided IT services at some level for 62 Metro departments and agencies (ITS' customers)
- Managed an operating budget of over $16.9 Million
- Supported critical IT, network and telecommunications equipment in 292 Metro locations
- Completed 130 total technology and communications projects
Communications
- Hosted 6,727,264 total visits to Nashville.gov, an annual increase of 22.2%
- Hosted 19,220 average visits per day to Nashville.gov
- Hosted 8,254 unique visitors per day on average to Nashville.gov, an annual increase of 21.2%
Infrastructure
- Operated the primary data center for Metro with 100% uptime
- Maintained 147 uninterruptable power supplies across Metro departments to ensure the power stays up for critical IT systems
- Managed over 1 petabytes of online storage
- Hosted 376 physical servers and 433 virtual servers
At the Desktop
- Managed over 25,800 network connections
- Managed 7,000 phone lines
- Coordinated Metro’s use of 1,924 mobile phones
- Supported 5,331 desktop, 1,838 laptop, and 218 tablet devices
- Replaced X obsolete and end of life desktops & laptops
Applications and Systems
- Managed information for creation of tax bills for 239,118 parcels of property
- Supported 53 distinct software in-Metro developed applications
- Supported 345 SQL databases
- Supported 7 Oracle databases
- Processed 137,654,558 incoming and outgoing emails
Information Security
- Saw updated online training on basic security reach 60% of Metro government employees
- Managed malware and patching for over 9,500 computers
- Detected and stopped surfing to 1,302,804 malicious web sites
- Blocked 107,239,235 SPAM messages representing 84% of all email received)
Customer Service
- Staffed the ITS Technical Support Service Center (help desk) 24/7/365 at 100% availability
- Answered 39,524 phone calls to Help Desk requesting service
Public, Educational & Government Television
- Metro 3 aired 181 live shows, 267 Metro meetings, 410 other shows and events for a total of 6871 hours of programming
- Posted 613 videos of meetings and special productions to the Metro YouTube channel
- The Metro 3 YouTube channel had 86,971 views and 211 new subscribers
- PEG Studio trained 240 producers in video production, editing and lighting for NECAT PEG channels 9, 10 and 19
Last updated: March 26, 2021 at 9:38 AM
