Expand any of the services below to learn more about that service.
Information Technology Services provides enterprise-wide technology products to Metro departments and agencies so they can use systems to conduct business and to improve their business processes.
Enterprise Resource Planning (ERP) system (formerly R12) that allows the Metropolitan Government of Nashville, Metro Nashville Public Schools, and Music City Center the ability to integrate and share financial and employee data across the enterprise.
This includes but is not limited to:
Metro's integrated custom pension calculation system. This includes access to a self-service estimator, which allows active employees who are working in positions which are eligible for credit under the Metro Government Pension Plan to run estimates on their own future potential pension benefit.
Metro’s budgeting solution that allows the Office of Management and Budget (OMB) the ability to create and review departmental submissions and manage annual budgets
Allows Metro to track and manage capital projects
ITS designed, builds, and manages the core network infrastructure for the Metropolitan Government which includes both computer networking, telephone and video services.
Services Provided
For more information, please contact the ITS Help Desk at [email protected].
Data center management and hosting services are provided in Metro Government's primary data center, newly completed in 2010, with an emphasis on security, high availability, and extensibility. A backup site is also managed for critical data and systems. Customers are agencies and departments of the Metropolitan Government.
Services Provided
For more information, please contact the ITS Help Desk at [email protected].
Information Technology Services Database Solutions provides consultation, development and maintenance of Oracle and SQL Server (several versions) databases to Metro departments and agencies so they can continuously store, access, review, analyze and share data needed to make business decisions.
Services Include
For more information, please contact the ITS Help Desk at [email protected].
ITS provides access to email via Outlook, secure web-based email, and through mobile devices.
Services Provided
For more information, please contact the ITS Help Desk at [email protected].
Information Technology Services (ITS) provides enterprise-wide solutions for Asset Management, Permitting, online permitting, electronic plans reviews, imaging, and document management.
ITS Enterprise Server & Storage Services provides enterprise-wide technology solutions including physical servers, virtualization technologies, and SAN technologies, to Metro departments and agencies to provide platforms for applications and storage that assist them in providing service to their customers.
Services Provided
For more information, please contact the ITS Help Desk at [email protected].
The Metro ITS Field Services team provides on‑site and remote technical support exclusively for Metro Government employees. Field Services technicians are responsible for maintaining Metro‑issued computers, mobile devices, and related equipment to ensure employees can work effectively.
Note: Metro ITS Field Services is dedicated to supporting Metro Government employees. For help or information about Metro services, residents and businesses are encouraged to visit https://hub.nashville.gov or https://nashville.gov.
Field Services technicians assist Metro employees with:
For more information, please contact the ITS Help Desk at 615-862-4357 (HELP).
The Metro ITS Help Desk provides technical support exclusively for Metro Government employees. It serves as the central point of contact for IT services, available 24/7/365.
Note: Metro ITS Help Desk is dedicated to supporting Metro Government employees. For help or information about Metro services, residents and businesses are encouraged to visit https://hub.nashville.gov or https://nashville.gov.
Help Desk technicians assist Metro employees with:
For more information, please contact the ITS Help Desk at 615-862-4357 (HELP).
Legislative Management System
Salesforce Support
Nashville's Community Response Management or Customer/Citizen Relationship Management (CRM) program.
Public Records Requests
ITS provides enterprise-wide services to deliver informative multimedia content covering various aspects of local government, including its programs, activities, and legislative actions.
Video Broadcasting and Production
Metro Nashville Network delivers informative multimedia content covering various aspects of local government, including its programs, activities, and legislative actions. The network’s programming includes broadcasts of public meetings, public service announcements, government initiatives, community development efforts, legislative sessions, training programs, budget discussions, and services provided by different departments and agencies within the Metro Government.
MNN airs on local Comcast Channel 3 and DIRECTV U-verse Channel 99 and 24 hours each day, 7 days each week.
Metro Nashville Network programs that are airing on Comcast Cable and DIRECTV U-verse can be viewed as a live stream on Metro Nashville Network Streaming from any internet accessible device.
Meetings and special events recorded by MNN staff are posted to the Metro Nashville Network YouTube Channel within 1 business day of the event taping.
Metro Nashville Network Video Stream
Tune in now and watch live Council Meetings, Events, Public Service Announcements and much more provided by Metro Nashville Network.
Contact us at 615-862-5046 or [email protected]
Microsoft 365 Services is an enterprise service that provides the Metropolitan Government of Nashville and Davidson County with a secure, standardized, and governed collaboration and productivity platform. The service ensures employees can effectively communicate, collaborate, and manage information across the organization while maintaining compliance, security, and data governance standards aligned with Metro policies and regulatory requirements.
This service delivers and manages core Microsoft 365 capabilities, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and the Power Platform foundational services. M365 Services oversees tenant configuration, identity and access integration, security and compliance controls, lifecycle management, and platform governance, while providing guidance, support, and optimization to ensure consistent, reliable, and scalable use of Microsoft 365 across Metro departments.
The ITS Nashville.gov Support provides web site design, maintenance and consulting services.
Services Provided
For more information, please contact the the Nashville.gov Support team at [email protected].
Information Technology Services manages a collection of security solutions to assist in providing securing the information and services used by Metro departments and agencies.
Services Provided
For more information, please contact the ITS Help Desk at [email protected].
The visual heart of Metro Nashville's storytelling. We specialize in capturing the essence of our city and its government operations through powerful imagery. Explore our services tailored to meet Nashville's diverse needs.
Our Services
The Radio Communications Division operates and maintains the infrastructure and two-way radios that provide critical voice and wireless data communications for first responders in Davidson County and across Middle Tennessee. While primarily supporting public safety, the 800 MHz Radio System is used by multiple Metro departments, Nashville Electric Service, and various federal, state, and local government agencies. It supports interoperable voice communications for over 20,000 users.
In addition, conventional radio systems continue to enable interoperability with first responders from surrounding counties, as well as state and federal agencies.
Aligned with its public safety mission, Radio Communications also maintains Metro's network of 113 tornado warning sirens, operated by the Office of Emergency Management (OEM). These sirens are strategically placed to alert
both urban and rural populations across Davidson County in the event of a tornado warning.
The division's experienced and certified technicians maintain the radio system infrastructure and all fixed radio equipment for Metro's public safety and public service agencies.
After-Hours Emergency
A Radio Communications, on-call technician is always available (24/7). In the event of an after-hours emergency, call the (ITS Service Desk) 615-862-6222 to reach the on-call technician.
Radio Communications business hours contact information:
1417 Murfreesboro Road
Nashville, TN 37217
615-862-5111
Resources
Metropolitan Radio Management Committee
Office of Emergency Management
Strategic Automation Solutions is an enterprise service that enhances the Metropolitan Government of Nashville and Davidson County’s digital operations through standardized, governed automation. The service enables departments to improve efficiency, reduce costs, increase accuracy, and support scalable, compliant solutions by applying consistent governance, security, and lifecycle management across all automation initiatives.
This service delivers end-to-end automation capabilities across business and IT operations, including custom application development with Power Apps, workflow automation using Power Automate and Azure Automation, and on-premises data center automation through System Center Orchestrator. Strategic Automation Solutions also provides performance and project reporting, ensuring transparency, measurable outcomes, and continuous improvement across the organization.
Information Technology Services provides users the ability to securely authenticate and access resources on the Metro network and on hosted solutions.
Services Provided
For more information, please contact the ITS Help Desk at [email protected].
