Expand any of the services below to learn more about that service.
Information Technology Services provides enterprise-wide technology products to Metro departments and agencies so they can use systems to conduct business and to improve their business processes.
- R12/Oracle Cloud
Enterprise Resource Planning (ERP) system that allows the Metropolitan Government of Nashville the ability to integrate and share data across business groups - Oracle Cloud EPM
Metro's budgeting solution that allows the Office of Management and Budget (OMB) the ability to create, review departmental submissions and manage annual budgets - Kronos
Enterprise time and attendance system - Oracle Primavera Capital Project Management System (CPMS)
Tracking and managing capital projects - Oracle HCM Cloud - Learning Management System (LMS)
Enterprise system used for tracking learning initiatives and performance management.
ITS designed, builds, and manages the core network infrastructure for the Metropolitan Government which includes both computer networking, telephone and video services.
Services Provided
- Design and Maintenance of Metro Wide LAN/WAN Infrastructure
- Design and Maintenance of Metro Wide Telephony Infrastructure
- In Building Wired LAN infrastructure
- In Building Wireless LAN infrastructure
- Point to Point Communications circuits
- Structured Cable installation for Renovations and New Construction
For more information, please contact the ITS Help Desk at [email protected].
Data center management and hosting services are provided in Metro Government's primary data center, newly completed in 2010, with an emphasis on security, high availability, and extensibility. A backup site is also managed for critical data and systems. Customers are agencies and departments of the Metropolitan Government.
Services Provided
- Server hosting
- AS400 hosting
- 24/7 staffed and automated system monitoring and alerting
- Critical systems redundancy
For more information, please contact the ITS Help Desk at [email protected].
Information Technology Services Database Solutions provides consultation, development and maintenance of Oracle and SQL Server (several versions) databases to Metro departments and agencies so they can continuously store, access, review, analyze and share data needed to make business decisions.
Services Include
- Advisory Services
- Database Design
- Database Connectivity
- Performance Optimization and Monitoring
- Vendor Assistance
- Database Implementation
- 24/7 Failover
For more information, please contact the ITS Help Desk at [email protected].
ITS provides access to email via Outlook, secure web-based email, and through mobile devices.
Services Provided
- Enterprise email infrastructure management
- Microsoft Outlook and web-based email services
- Metro Government employee email, calendar, and public folders
- SPAM control and Anti-Virus protection for email
- Maintenance and software updates of the application and required infrastructure components.
- 24 x 7 Technical Support
- Daily backup of email
For more information, please contact the ITS Help Desk at [email protected].
Information Technology Services (ITS) provides enterprise-wide solutions for Asset Management, Permitting, online permitting, electronic plans reviews, imaging, and document management.
- Cityworks Asset Management (AMS)
Management of public capital infrastructure assets with service request, inspections, and work orders. Integration with hubNashville allows for public service request to be investigated, tracked and communicated. - Cityworks Permitting, Land, Licensing (PLL)
Management of permits, violations cases, inspections, and licenses. The system's workflow engine tracks the process from application or request through departmental plan reviews, fee collection, inspections, regulatory meetings and hearings - Land Management
Tracks parcel data, including addresses, ownership, parcel genealogy, land use, tax assessments, and zoning data. - ePlans Nashville
Electronic plans upload, reviews, tracking, and approval for permitting processes - ePermits
Self-service online portal for use by citizens and building/trade contractors to apply for permits, renew permits, pay privilege tax, request inspections, renew licenses or research permits, complaint and contractor license information. - Imaging/Document Management
- ApplicationXtender (AX)
Document searching, reviewing, printing, and e-mailing along with some authoring and editing - Kofax (KTM)
Scanning pages, importing image files, indexing documents, and processing e-mailed records. It also uses intelligent optical character recognition (OCR) to read values and put them into the proper fields.
- ApplicationXtender (AX)
ITS Enterprise Server & Storage Services provides enterprise-wide technology solutions including physical servers, virtualization technologies, and SAN technologies, to Metro departments and agencies to provide platforms for applications and storage that assist them in providing service to their customers.
Services Provided
- Server design and support
- Enterprise Storage design and support with SANs
- Virtualization design and support
- Operating system installation and support
- Backup services
- Offsite data replication
For more information, please contact the ITS Help Desk at [email protected].
The Metro ITS Field Services team provides on‑site and remote technical support exclusively for Metro Government employees. Field Services technicians are responsible for maintaining Metro‑issued computers, mobile devices, and related equipment to ensure employees can work effectively.
Note: Metro ITS Field Services is dedicated to supporting Metro Government employees. For help or information about Metro services, residents and businesses are encouraged to visit https://hub.nashville.gov or https://nashville.gov.
Field Services technicians assist Metro employees with:
- Supplying and configuring Metro‑issued desktops, laptops, and tablets
- Facilitating hardware purchases and coordinating warranties
- Installing and troubleshooting software and operating systems
- Diagnosing and repairing Metro‑issued devices and peripherals
- Supporting employee moves, new setups, and specialized departmental IT-related needs
For more information, please contact the ITS Help Desk at 615-862-4357 (HELP).
The Metro ITS Help Desk provides technical support exclusively for Metro Government employees. It serves as the central point of contact for IT services, available 24/7/365.
Note: Metro ITS Help Desk is dedicated to supporting Metro Government employees. For help or information about Metro services, residents and businesses are encouraged to visit https://hub.nashville.gov or https://nashville.gov.
Help Desk technicians assist Metro employees with:
- Technical support for Metro hardware, software, and enterprise applications
- Coordinate resolution or fulfillment of standard IT-related service requests
- Coordination with vendors and ITS teams to restore services
- Monitor critical Metro systems and applications to ensure reliable operations across government services.
For more information, please contact the ITS Help Desk at 615-862-4357 (HELP).
Legislative Management System
- Legistar
Legislation Agenda and Minutes Management - Live Manager
Live Meeting management by the Metro Clerk - VoteCast/VoteCast Touch
Agenda Presentation, Request-To-Speak, Voting Results and Video Displays - InSite
Public access to all Legislative material including Agendas, Minutes and Video recordings on the Insite (Legislative Management Center) website - Media Manager
Management of video and live streaming services via Metro Nashville Network (MNN) - broadcasting and archiving meetings as well as connecting the agenda with Live Manager - Audio Visual
AV Control equipment and peripherals - Boards and Commissions
Management of all Metro Boards and Commissions - Council Connect
A website, revamped in 2024, to manage the virtual interaction between Council Members on Legislative matters and presented to the public in a view only format
Salesforce Support
Nashville's Community Response Management or Customer/Citizen Relationship Management (CRM) program.
- hubNashville
Allows the community to access Metro Government nonemergency resources through a fully integrated system that facilitates two-way communication between Nashvillians and their local government, as well as between Metro Departments and agencies, to make responses to issues or queries - HR Benefits
Case Management System used by the HR Benefits team to enter Metro employees and pensioners benefits queries
Public Records Requests
- GovQA
Public Records request website where the public can file a Public Records Request managed through the Metro Clerk's Office
ITS provides enterprise-wide services to deliver informative multimedia content covering various aspects of local government, including its programs, activities, and legislative actions.
Video Broadcasting and Production
Metro Nashville Network delivers informative multimedia content covering various aspects of local government, including its programs, activities, and legislative actions. The network’s programming includes broadcasts of public meetings, public service announcements, government initiatives, community development efforts, legislative sessions, training programs, budget discussions, and services provided by different departments and agencies within the Metro Government.
MNN airs on local Comcast Channel 3 and DIRECTV U-verse Channel 99 and 24 hours each day, 7 days each week.Metro Nashville Network programs that are airing on Comcast Cable and DIRECTV U-verse can be viewed as a live stream on Metro Nashville Network Streaming from any internet accessible device.
Meetings and special events recorded by MNN staff are posted to the Metro Nashville Network YouTube Channel within 1 business day of the event taping.
Metro Nashville Network Video Stream
Tune in now and watch live Council Meetings, Events, Public Service Announcements and much more provided by Metro Nashville Network.Contact us at 615-862-5046 or [email protected]
Microsoft 365 Services is an enterprise service that provides the Metropolitan Government of Nashville and Davidson County with a secure, standardized, and governed collaboration and productivity platform. The service ensures employees can effectively communicate, collaborate, and manage information across the organization while maintaining compliance, security, and data governance standards aligned with Metro policies and regulatory requirements.
This service delivers and manages core Microsoft 365 capabilities, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and the Power Platform foundational services. M365 Services oversees tenant configuration, identity and access integration, security and compliance controls, lifecycle management, and platform governance, while providing guidance, support, and optimization to ensure consistent, reliable, and scalable use of Microsoft 365 across Metro departments.
The ITS Nashville.gov Support provides web site design, maintenance and consulting services.
Services Provided
- Web Page Updates
- Posting Calendar Events
- Web Site Design
- Web Site Maintenance
- Online Form Development
- Image Optimization
- Web Consultation
- Graphic Design
- After Hours Service
- Web Usage Reporting
- Content Author training
- Accessibility training for Nashville.gov content
For more information, please contact the the Nashville.gov Support team at [email protected].
Information Technology Services manages a collection of security solutions to assist in providing securing the information and services used by Metro departments and agencies.
Services Provided
- Firewall management
- Endpoint detection and response solutions
- Secure remote access solutions
- Internet filtering
- Vulnerability management
- Cybersecurity vendor risk assessments
- Tabletop exercises
For more information, please contact the ITS Help Desk at [email protected].
The visual heart of Metro Nashville's storytelling. We specialize in capturing the essence of our city and its government operations through powerful imagery. Explore our services tailored to meet Nashville's diverse needs.
- Photo Gallery
Explore Our Work Our Services
- Event Photography:
Capturing Nashville’s official ceremonies, public events, and departmental activities. - Portrait Photography:
Professional portraits for government officials and employees. - Architectural and Infrastructure Photography:
Highlighting Nashville’s buildings, bridges, and public works. - Landscape and Environmental Photography:
Celebrating the beauty of Nashville’s parks and green spaces. - Social Media Content:
Engaging visuals for enhanced digital presence. - Historical Documentation:
Preserving Nashville’s rich heritage for future generations. - Aerial and Drone Photography:
Unique perspectives of Nashville’s landscapes and infrastructure.
- Event Photography:
- Contact Us
Ready to collaborate? Fill out our Event Request Form or contact us at [email protected].
The Radio Communications Division operates and maintains the infrastructure and two-way radios that provide critical voice and wireless data communications for first responders in Davidson County and across Middle Tennessee. While primarily supporting public safety, the 800 MHz Radio System is used by multiple Metro departments, Nashville Electric Service, and various federal, state, and local government agencies. It supports interoperable voice communications for over 20,000 users.
In addition, conventional radio systems continue to enable interoperability with first responders from surrounding counties, as well as state and federal agencies.
Aligned with its public safety mission, Radio Communications also maintains Metro's network of 113 tornado warning sirens, operated by the Office of Emergency Management (OEM). These sirens are strategically placed to alert
both urban and rural populations across Davidson County in the event of a tornado warning.
The division's experienced and certified technicians maintain the radio system infrastructure and all fixed radio equipment for Metro's public safety and public service agencies.
After-Hours Emergency
A Radio Communications, on-call technician is always available (24/7). In the event of an after-hours emergency, call the (ITS Service Desk) 615-862-6222 to reach the on-call technician.
Radio Communications business hours contact information:
1417 Murfreesboro Road
Nashville, TN 37217
615-862-5111
Resources
Metropolitan Radio Management Committee
Office of Emergency Management
Strategic Automation Solutions is an enterprise service that enhances the Metropolitan Government of Nashville and Davidson County’s digital operations through standardized, governed automation. The service enables departments to improve efficiency, reduce costs, increase accuracy, and support scalable, compliant solutions by applying consistent governance, security, and lifecycle management across all automation initiatives.
This service delivers end-to-end automation capabilities across business and IT operations, including custom application development with Power Apps, workflow automation using Power Automate and Azure Automation, and on-premises data center automation through System Center Orchestrator. Strategic Automation Solutions also provides performance and project reporting, ensuring transparency, measurable outcomes, and continuous improvement across the organization.
Information Technology Services provides users the ability to securely authenticate and access resources on the Metro network and on hosted solutions.
Services Provided
- Authentication services, including SSO setup and support for hosted solutions
- User account creation/deletion/modification
- Self-service password management
- Multifactor authentication
- Group policy creation/deletion/modification
- Security groups creation/deletion/modification
- Full lifecycle management and support of authentication infrastructure
- Certificate servers for internal assets
For more information, please contact the ITS Help Desk at [email protected].