Metro Social Services resumed regular business today, but the department's Winter Weather Response remains activated as Nashville residents remain impacted by Winter Storm Fern. Here is a look at the total number of services we've provided, how many we have serviced, what is happening today and through the week:
January 25 – February 1, 2026
- Cold Calls (calls to us from loved ones out of state and concerned residents wanting us to check on seniors and disabled without power or with whom they lost communication. We requested prioritization of first responder to go by their home) - 103
- Welfare Calls (daily calls made by MSS Social Workers and Home Ambassadors to clients making sure they're ok) - 989
- Urgent Welfare Visits by First Responders - 23
- Transportation of seniors to Warming Centers - 8
- Meals delivered
- Prior to the storm
- 741 - regular meals, food boxes, and Snow Meals (non-perishable food that does not require electricity to prepare)
- 300 food boxes to North Nashville residents
- 250 food boxes to South Nashville residents
- To the Fairgrounds warming center January 28 - 300 boxes
- Requests: food, medicine, housing, case management - 52
This Week, February 2, 2026 - February 6, 2026
On-site Case Management
For the remainder of the week, teams of MSS social workers will be on site at the city's warming centers (Fairgrounds, SE Community Center, Madison Community Center) conducting case management. The SWs will connect and provide resources to those impacted by the storm to help them get back on their feet and manage as their daily lives have been interrupted. Types of services and referrals provided include: help finding housing, access to food, applying for assistance from the Winter Weather Relief Fund, etc. Hours are 10 a.m. - 1 p.m. and 4 p.m. - 8 p.m. daily. Those in need of assistance can also call our office at 615-862-6432.
Home Welfare Checks and Meal Delivery
MSS Home Ambassadors resumed their regular daily meal delivery to senior and disabled MSS clients. This will be the first time we have seen our clients since the start of last week's snowfall. We will check to see if their power remains on, if appliances to stay warm are working properly, if their stairs or road may be obstructed due to ice, etc.
Welfare Calls
Our daily Welfare Call program remains elevated at Level 2 due to our storm response activation. Clients will be called for a welfare check. We also continue to receive calls from loved ones who live out of town who have lost communication with or are worried about a senior who lives in Nashville but doesn't have anyone here to check on them.
Communication with OEM
Executive Director Renée Pratt has been in close communication with OEM's leadership. Additionally, our team leaders have been continuously engaged in monitoring the weather and deploying and coordinating services as needed.
Office Hours
Monday – Friday, 8 a.m. - 4:30 p.m.
3055 Lebanon Pike, Donelson, TN 37214
Nashville.gov/Social-Services
Metropolitan Social Services provides a range of services to help Davidson County residents who are in need. These services promote positive change for individuals and families in times of crisis and economic hardship. We provide: information and referral, counseling, family support, life management skills, mental health support, nutrition, burial services, strategic planning and research.
